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Customer Team Leader
Location 82–84 Groomsport Road, Bangor, BT20 5NF
Role Details
- Pay: £14.48 per hour
- Contract: 16 hours per week + regular overtime (permanent, part-time)
- Working Pattern: Mix of opening, closing, and mid-day shifts
- Materials days, evening shifts (e.g. Friday after 6pm), and weekend duty (Saturday/Sunday shifts)
- Flexible week-on-week availability; discuss further at interview
Key Perks
- 30% discount on in-store Product range for colleagues (full details available)
How to Apply Skip the CV: Apply directly via our mobile-friendly assessments—no formal CV required.
About the Role
As a Customer Team Leader, you’ll lead a small team in a high-energy Co-op store, delivering essential community services. Your responsibilities may include supporting our post office, bakery, online services, and home delivery drivers, helping customers thrive and shaping new product offerings.
Why it matters:
- Learn merchandising, inspire service excellence, and model efficient shop floor operations
- Be a trusted local presence, championing memberships and fostering local/national charity ties
- Drive inclusive growth for Co-op’s unique member-owned model
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What You’ll Do
- Manage store operations as shift leader, guiding Customer Team Members
- Lead by example: Motivate the team, coach service standards, and ensure streamlined checks
- Tackle hands-on tasks: Tills, stock management, visual displays, and HR-advised solutions
- Be frontline for Co-op values: Activate community engagement and boost membership sign-ups
What You’ll Bring
- A genuine passion for people-driven leadership
- Adaptable mindset to meet shifting priorities (retail, organisational, or cross-team experience not essential)
Why Join Co-op?
Beyond your core duties, being a Team Leader means becoming part of a membership-owned movement built for purpose and people.
Your support package includes: ✅ Flexible pay access: Availability to draw earnings as you go ✅ Career growth: Extensive training and career-development resources ✅ Efficiency benefits: 30% colleague discount + 24/7 remote GP access ✅ Work-life balance: 36 holiday days (pro-rata) + 10% pension matching ✅ Mobility tools: Cycle-to-work scheme ✅ Purposeful policies: Market-leading parental, bereavement, and mental health support
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Inclusivity at Co-op
We’re dismantling barriers to employment:
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Disability Confident partner—commitment to interviewing disabled candidates who meet criteria
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Accommodation support for assessment candidates
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Committed to building diverse, reflective teams and holding ourselves to visible inclusion standards
Note: Two online assessments (15–20 mins) form part of the application process.
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