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Customer Team Leader
Location
Unit 2, Cypress Place, Green Quarter, Manchester, M4 4EX
Contract & Pay
- Hourly rate: £14.48 per hour
- Working hours: 30 hours per week, plus regular overtime
- Contract: Permanent, part-time
Shift Pattern
Designed for flexibility, including:
- Opening shifts at 6 AM
- Closing shifts at 11 PM
- Mid-day shifts
- At least 2 evening shifts (e.g., Fridays after 6 PM)
- 1 weekend shift (Saturdays or Sundays) A willingness to discuss specific availability at interview.
About the Role
Join Co-op as a Customer Team Leader and step into a leadership position in your community store. You’ll:
- Lead a small team in a fast-paced Co-op store
- Provide essential services such as post office operations, bakery support, online assistance, or home-delivery coordination
- Help make life easier for customers through choice, variety, and local connections
- Advocate for Co-op membership and community engagement
Why This Job Matters
By accepting this role, you’ll ensure:
- Stores stay stocked and support vibrant sales activities
- Our dedication to customer choice and convenience is sustained
- Local communities remain connected through charity partnerships
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As a Community Champion, you’ll inspire growth and loyalty as part of Co-op’s mission.
Key Responsibilities
As the Customer Team Leader, you will:
- Take ownership of daily store operations and lead your shift team effectively
- Motivate and coach colleagues to deliver exceptional service and efficiency
- Work alongside the shop floor and tills, setting a fast-paced team standard
- Monitor and support merchandising, stock accuracy, store performance, and HR processes
- Reinforce Co-op’s purpose through community engagement and membership promotion
Who You Are
Co-op values accessibility, so experience isn’t always required. We welcome you if you can demonstrate:
- Passion for leadership and people
- Flexibility and adaptability as a role model
- Retail, merchandising, or team management capabilities (or a willingness to learn)
Why Join Co-op?
At Co-op, you’re not just an employee—you’re part of a member-owned movement. Our benefits reflect that:
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Workplace Support
- Full training and career development
- 30% discount on in-store Co-op products
- Flexible early access to earnings
Rewarding Policies
- Up to 10% pension contribution
- 36 days of holiday (including bank holidays, pro-rata)
- 24/7 GP access and a colleague support programme
- Cycle to work scheme
- Competitive and supportive policies during life’s pivotal moments
Belonging
- Diverse, inclusive teams that reflect the communities we serve
- Foundational Disability Confident participant
- Adaptable recruitment process to meet individual needs
- Worthwhile paths for ongoing development.
Learn more about our inclusion goals: jobs.coop.co.uk/diversity-inclusion | Find our online process: jobs.coop.co.uk/apply-process
Application Process
- Complete two quick online assessments (~15–20 mins).
- Use your mobile for easy application—no CV required.
(Apologies for any last-minute vacancy removal.)
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