Co-op
Customer Team Leader
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Customer Team Leader
Customer Team Leader
Location
Poole Road, Upton, Poole, BH16 5JA
Rate & Contract
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Pay: £14.48 per hour
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Contract: 20 hours per week + regular overtime, permanent part-time
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Working Pattern: Mix of early (opening at 5am), late (closing at 10pm), and mid-day shifts with flexibility:
- At least 2 evening shifts (e.g., Friday after 6pm)
- 1 weekend shift (available on Saturday or Sunday)
- Availability can be discussed further at interview
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Discount: 30% on all Co-op products in-store
Apply easily via our app while mobile – no CV required!
Why This Role Matters
As a Customer Team Leader, you’ll play a critical role in a fast-paced Co-op store, ensuring essential services are delivered to your community. Your responsibilities may include:
- Managing our post office, bakery department, or supporting online services and home delivery drivers.
- Keeping shelves stocked, optimising sales and choice for customers.
- Acting as a community linchpin, fostering strong local relationships and supporting national charities.
- Championing Co-op membership to drive growth.
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Role Responsibilities
You will:
- Lead the store on your shift, overseeing daily operations and team coordination.
- Mentor and coach Customer Team Members to deliver exceptional service and operational efficiency.
- Work actively on the shop floor and at tills, setting a high standard for team performance.
- Drive merchandising, stock accuracy, and HR compliance to support store performance.
- Engage with the community to promote Co-op values and membership growth.
What You’ll Bring
We prioritise accessibility and welcome those who can meet minimum criteria:
- A passion for people and leadership.
- Ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (prior experience not required).
Benefits of Joining Co-op
Perks
- Purpose-driven: Co-op is owned by its members – you’ll join a movement that puts people and communities first.
- Training & Development: Full access to career advancement resources.
- Discounts: 30% off Co-op products in-store.
- Financial Flexibility: Pay accessed as you earn it.
- Pension Contributions: Up to 10% contributed toward your pension.
- Holiday: 36 days (pro-rata, including bank holidays).
- Wellbeing Support:
- 24/7 GP appointments.
- Colleague support programmes.
- Cycle to Work Scheme.
- Support Policies: Market-leading life-moment support.
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A Place Where You Belong
We foster diverse and inclusive teams that reflect the communities we serve:
- Open to all applicants.
- Disability Confident Scheme member: Interviews offered to disabled candidates meeting minimum criteria.
- Ensure a supportive recruitment process – adjustments made if needed.
For more details:
Application Process
How to Apply
- Complete two online assessments (takes 15–20 minutes).
- No CV required for this role!
Note
We reserve the right to remove this vacancy before the scheduled closing date.
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