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Customer Team Leader
Customer Team Leader
Hour-by-hour, purpose-driven retail with a community at heart
About the Role
Join us as a Customer Team Leader and take the next step toward managing your own store.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store, this could involve working in our post office, bakery, or supporting online services and home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
What You’ll Do
You’ll be responsible for:
- Owning the day-to-day running of the store, including leading the team on each shift.
- Motivating, coaching, and supporting your team to deliver great service and efficient operations.
- Working hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
- Supporting store performance through:
- Merchandising and stock accuracy.
- Ensuring HR processes are followed effectively.
- Championing Co-op through:
- Community engagement.
- Supporting membership growth.
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What You’ll Bring
We’re committed to accessibility, so we only ask for minimum criteria:
- A passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Location & Contract
📍 11 Woodsend Road, Flixton, Manchester, M41 8QY 💰 £14.48 per hour ⏰ 16 hours/week + regular overtime, permanent contract, part-time. 🔄 Flexible shifts:
- Opening, closing, and mid-day shifts.
- At least 2 evening shifts and 1 weekend shift, including:
- Friday after 6pm.
- Saturday or Sunday.
- Availability discussed further at interview.
Why This Job Matters
You’ll: ✔ Keep shelves stocked and support sales to expand choice for customers. ✔ Become a familiar community face, building trust and staying connected to local/local charities. ✔ Act as a champion for Co-op membership, driving business growth.
Why Choose Co-op?
We’re owned by members, which means we prioritise you—ourselves. Here, you’re not just taking a job; you’re joining a movement:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
💼 Full training + career development 🍎 30% in-store discount on Co-op products 💰 Flexible early pay access 🏛 Up to 10% pension contributions 🎉 36 days holiday (pro-rata, including bank holidays) 🏥 24/7 access to GP appointments + support programmes 🚲 Cycle to work scheme 🌟 Market-leading policies for life’s milestones.
A place you’ll belong: We foster diverse and inclusive teams, representing the communities we serve. We welcome applications from all backgrounds.
Part of the Disability Confident scheme with guaranteed interviews for disabled candidates meeting the minimum requirements. Any needed adjustments during recruitment will be provided.
How to Apply
📝 No CV needed—apply via assessments (15-20 mins). Accessible via mobile. 🔗 Learn more: jobs.coop.co.uk/apply-process | diversity-inclusion policies
Vacancy subject to closure.
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