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Customer Team Leader
Customer Team Leader
Location: 179-185 Ailsea Court, Chesterton Road, Cambridge, CB4 1AF
Pay: £14.48 per hour Contract: 30 hours per week + regular overtime, permanent, part-time
Working pattern: Mix of opening, closing, and mid-day shifts with flexibility across the week, including:
- At least 2 evening shifts (e.g., Friday after 6pm)
- 1 weekend shift (Saturday or Sunday)
Perks: 30% colleague discount in-store (plus other benefits). Apply easily via your mobile – no CV needed (complete assessments online).
You must be 18+ to authorise age-related sales.
Take the next step toward managing your own store as a Customer Team Leader at Co-op.
About the Role
You’ll lead a small team in a fast-paced Co-op store, supporting essential services like our post office, bakery, online orders, or home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for customers and colleagues alike.
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Key goals:
- Ensure shelves are stocked and sales run smoothly
- Build community trust by connecting with customers
- Grow Co-op membership to support local / national charities
What You’ll Do
As a Customer Team Leader, you’ll:
- Lead daily operations: Own the day-to-day running of the store, coaching team members.
- Drive team performance: Motivate your team to deliver exceptional service and operational efficiency.
- Work on the shop floor: Assist with till duties, stock management, and merchandising.
- Boost store success: Focus on HR processes, stock accuracy, and sales performance.
- Engage with the community: Champion membership growth and charity partnerships.
What You’ll Bring
We need the minimum essentials to thrive:
- Passion for leadership and Teamwork – flexibility and hands-on approach.
- Retail or team management skills (experience not required).
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Why Join Co-op?
We’re member-owned – your voice matters. When you join, you’re part of more than a job; you’re contributing to a movement.
Benefits
✔ 36 days holiday (+ pro-rata bank holidays) ✔ 24/7 GP access and colleague support programme ✔ Cycle-to-work scheme ✔ Up to 10% pension contributions ✔ Flexible pay access (earn as you go) ✔ 100% discount on Co-op products
Grow together: Enjoy mentoring and career development, plus family-friendly policies.
Belong Here
We’re building diverse, inclusive teams that reflect our communities. We’re disability confident and will support you during recruitment (adjustments available if needed).
🔹 Apply: Complete two online assessments (15-20 mins threshold). 🔹 Cookie button: Explore diversity & inclusion, or our recruitment process.
Vacancy reserved for closed accessible locations.
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