Co-op
Customer Team Member
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Customer Team Member
Location: 141 South East Road, Sholing, Southampton, SO19 8JS
Pay: £13.04 per hour
Contract: 12 hours per week (+ regular overtime), permanent, part-time
Working Pattern: A mix of:
- Early shifts (from 5:45 AM)
- Late shifts (closing at 10 PM)
- Mid-day shifts Flexibility across the week, including at least 2 evening shifts and 1 weekend shift. Possible shifts:
- Friday after 6 PM
- Any shift on Saturday
- Sunday
Availability: Happy to discuss further at interview.
Training: Full, paid training provided
Application Process: Apply via mobile via assessments (no CV required).
About the Role
We’re looking for Customer Team Members to support our local Co-op store. This role is pivotal in delivering friendly, helpful service to our community. Whether it’s assisting in the post office, bakery, or picking/packing online orders, you’ll make a difference every day.
Why this Job Matters
- Keep shelves stocked and sales running smoothly – customers can easily find what they need.
- Become a familiar face in the community, supporting local and national charities.
- Promote Co-op membership, providing customers with exclusive benefits.
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Responsibilities
- Support daily store operations by delivering friendly, thoughtful service:
- Assist with customer queries and resolve issues thoughtfully.
- Contribute to till operations, stock control, and retail tasks to enhance the shopping experience.
- Maintain store performance:
- Ensure shelves are well-stocked, priced correctly, and stock is date/temperature-compliant.
- Adhere to legal compliance (pricing, temperature checks, hygiene standards).
- Promote Co-op Membership and engage with the local community.
Requirements
- 18+ years of age (due to early/late-shift requirements).
- A genuine passion for customer service and working in a fast-paced retail environment.
- Ability to work flexibly across shifts, including evenings and weekends (experience not essential).
Why Choose Co-op?
As a member-owned business, Co-op prioritises people and communities. Joining us means:
- Full training and career development (including capability resources).
- 30% discount on all Co-op products in-store.
- Flexible pay access (earn as you go).
- Pension scheme (up to 10% employer contribution).
- 31 days holiday (including bank holidays, pro-rated for part-timers).
- 24/7 GP access and colleague support programme.
- Cycle-to-work scheme.
- Market-leading policies to support life’s major moments (e.g., childbirth, bereavement).
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A Place You’ll Belong
We foster diverse and inclusive teams that reflect the communities we serve. Co-op is:
- Disability Confident – interviews guaranteed for disabled candidates meeting criteria, with adjustments for the recruitment process if needed.
- Committed to inclusion policies and supportive workplaces.
For more details on recruitment and diversity initiatives: 🔗 Recruitment Process 🔗 Diversity & Inclusion
How to Apply
Complete two online assessments (takes 15–20 minutes) via your mobile device. No CV required.
Note: Co-op reserves the right to remove the vacancy before the scheduled closing date.
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