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Customer Team Member
Location: Plough Street, Conwy, Llanrwst, LL26 0AG Pay: £13.04 per hour Contract: 20 hours per week + regular overtime (permanent, part-time) Hours: 2pm–10pm (weekends included, discussed at interview)
Apply easily from your mobile using our online assessments — no CV needed!
About the Role
We’re recruiting Customer Team Members to deliver exceptional, community-focused service across our fast-paced Co-op store. Join a friendly team supporting essential services, such as:
- Our post office
- The bakery department
- Picking and packing online grocery orders
- Everyday customer service, sales, and stock rotation
You’ll be the familiar face helping customers daily, promoting Co-op Membership, and supporting local/national charities.
Why This Job Matters
- Keep shelves stocked and accurate for seamless sales.
- Ensure customers find what they need with friendly, professional help.
- Build trust as a local community legend while driving Co-op Membership growth.
- Champion ethical business practices and community impact.
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Key Responsibilities
- Customer experience: Resolve issues, provide thoughtful service, and enhance satisfaction.
- Frontline operations: Assist on the shop floor, at tills, and in daily stock/price checks.
- Store integrity: Uphold compliance with shelf stocking, pricing, temperature checks, and safety protocols.
- Teamwork: Collaborate to keep the store running smoothly and efficiently.
- Community & membership: Engage customers on Co-op membership benefits.
Who We’re Looking For
- A passion for helping people and delivering outstanding customer service.
- The ability to flexibly adapt to shift patterns, weekends, and team working.
- An interest in retail (no prior experience required).
Why Join Co-op?
At Co-op, you’re not just an employee—you’re part of a member-owned movement.
Our Commitment to You:
✅ Career growth – Free training and development opportunities. ✅ Employee savings – 30% discount on all Co-op products (in-store & online). ✅ Flexible earnings – Access to pay as you work. ✅ Future security – Pension scheme with up to 10% employer contribution. ✅ Work-life balance – 31 days holiday (prorated for part-time, including bank holidays). ✅ Wellbeing support – 24/7 GP access, employee assistance programmes, and a cycle-to-work scheme. ✅ Culture: At the heart of our member-owned ethos—we listen, act, and empower.
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Diversity & Inclusion
We’re committed to creating a belonging workplace for all. As part of the Disability Confident scheme, we offer interviews to disabled candidates meeting the role’s requirements. If you need adjustments during recruitment (e.g., flexible assessments), we’ll support you every step.
For more details on our assessment process visit: jobs.coop.co.uk/apply-process For our diversity and inclusion pledge, check: jobs.coop.co.uk/diversity-inclusion
How to Apply
- Complete your online assessments (2 tests, 15–20 minutes total) via your mobile. No CV is needed!
- Work immediately for a Co-op you love with support in your first weeks.
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