Co-op
Customer Team Member
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Customer Team Member
Customer Team Member
Location: Whitehead Road, Brighton, BN2 5NS
Pay: £13.04 per hour Contract: 24 hours per week + regular overtime Working Pattern: Closing shifts from mid-afternoon through to late evening, with shifts typically starting around 4:30–6:00 PM. Flexible availability required, including working:
- One weekend shift (Friday after 6 PM, or any shift on Saturday or Sunday)
- Availability across midweek shifts
Full paid training provided. Apply: No CV required—complete online assessments directly from your mobile.
About the Role
We’re looking for Customer Team Members to join the friendly team at Co-op, playing a key role in delivering essential services in your local store.
As a Customer Team Member, you’ll work in a fast-paced Co-op store, supporting essential services including:
- The post office
- The bakery
- Online order fulfilment (picking and packing)
- Day-to-day customer service
You’ll ensure great experiences for every customer, contribute to stock replenishment, sales, and community engagement, and help promote Co-op Membership.
Why This Role Matters
Your support is essential for:
- Keeping shelves stocked, assisting in sales, and ensuring everything runs smoothly.
- Strengthening local connections—you’ll be a familiar face, assisting customers and working alongside national and local charities.
- Promoting Co-op Membership and expanding access to our product.
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Responsibilities
Your key duties include:
- Delivering friendly, thoughtful service—putting customers first when issues arise.
- Contributing to store efficiency by working hands-on at till points and shop.
- Maintaining stock levels, price accuracy, and shelf organisation to ensure a seamless shopping experience.
- Ensuring compliance with health and safety standards, including pricing checks, date accuracy, and temperature control for essential items.
- Promoting Co-op Memberships and community engagement initiatives.
What You’ll Bring
- Passion for customer service—helping people with a friendly, professional demeanour.
- Flexibility—willingness to work across different shifts, including weekends and varying hours.
- Interest in retail—no prior experience required, but people with an enthusiasm for fast-paced environments or customer interactions will thrive.
Why Join Co-op?
At Co-op, we stand by people and communities—so when you join, you’re part of a movement, not just a job. You’ll enjoy:
Training & Development
✅ Fully funded training, with opportunities for career progression.
Financial & Health Benefits
✅ 30% discount on all Co-op products in-store. ✅ Flexible access to pay as you earn. ✅ Pension scheme with up to 10% employer contribution. ✅ 31 days of paid holiday (including bank holidays, prorated for part-time roles). ✅ 24/7 access to GP appointments, plus a colleague support programme.
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WorkLife Support
✅ Cycle-to-work scheme. ✅ Market-leading policies for big life moments (e.g., maternity/paternity leave, welfare support).
Community & Mentality
🔹 We focus on belonging and inclusion. Work with diverse, supportive teams who reflect Co-op’s values.
✅ Part of the Disability Confident scheme: Enables interviews for candidates meeting minimum requirements.
➡ Disabled jobseekers: If you require adjustments during recruitment, we’ll support you.
Support & Recruitment Process
- Learn about Co-op’s application process at jobs.coop.co.uk/apply-process
- Understand our commitment to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion.
Next Steps:
✅ Complete 2 short online assessments (15–20 mins). ✅ No formal CV required.
Note: We reserve the right to remove this vacancy before the listed closing date.
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