Co-op
Customer Team Member
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Customer Team Member
Customer Team Member (Location: Market Square, Petworth, GU28 0HA)
Role & Location
- Join the friendly team at Co-op, delivering exceptional customer service in our local store.
- Work in retail, post office, bakery, or order picking/packing for home deliveries.
Contract & Pay
- £13.04 per hour
- 12 hours per week (permanent, part-time)
- Regular overtime، closing shifts from mid-afternoon to 10pm
- Flexible shifts including weekend commitments (Fridays after 6pm, selected Saturdays/Sundays)
- Full, paid training provided – no prior experience needed
Why This Role Matters
You’ll play a critical role in:
- Ensuring till operations, stock accuracy, and product safety
- Representing the Co-op brand as a motion face in the community
- Supporting local and national charities and promoting Co-op membership
- Making shopping easier by resolving issues and keeping the store running smoothly
Responsibilities
Customer Service & Operations
- Deliver friendly, professional customer service
- Assist consultations, queries, and complaints with a thoughtful approach
- Work shop floor to back-office tasks, including:
- Stocking shelves, checking prices/dates, accounting for stock accuracy
- Ensuring food safety (e.g. temperatures, use-by dates)
- Handling till operations efficiently
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Teamwork & Store Performance
- Contribute to the daily smooth operation of the store
- Promote Co-op membership and engagement with community initiatives
Community & Community Impact
- Act as a local advocate for Co-op values
- Support charity efforts and community involvement
Requirements & Qualities
The ideal candidate will bring:
- A genuine passion for customer service and helping others
- Flexibility to work various shifts, including weekends
- Show passion for retail or customer-facing roles (experience not essential)
- Reliability and teamwork—this is a fast-paced, team-oriented job
Why Join Co-op?
We’re member-owned, putting people and communities first. Join us for:
✔ Full training & career growth ✔ 31 days paid holiday (including bank holidays, pro rata for part-time) ✔ 30% discount on all Co-op products in-store ✔ Flexible pay access – earn as you go ✔ Company pension with up to 10% employer contribution ✔ 24/7 GP access & colleague support, including mental health initiatives ✔ Cycle-to-work scheme ✔ Market-leading policies for supporting life’s milestones
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Workplace Culture
We’re building inclusive, diverse teams and are committed to:
- A supportive environment where everyone belongs
- Disability Confident scheme, supporting accommodations during recruitment
🔗 Learn more: → Application process → Inclusion commitments
APPLICATION PROCESS
- No CV required—apply directly from your phone via our assessments (15-20 mins).
- Interviews to meet minimum criteria open to disabled candidates. Adjustments supported.
Vacancy Status: Vacancies may be withdrawn before the closing date
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