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Customer Team Member
Customer Team Member
Location: 1-2 Tilgate Parade, Crawley, RH10 5EQ Pay: £13.04 per hour Contract: 16 hours per week, permanent & part-time Working pattern:
- Mix of opening, closing & mid-day shifts
- Flexible across the week, including at least 2 evening shifts (Friday after 6pm) and 1 weekend shift (any shift on Saturday or Sunday)
- Availability discussed at interview
Full, paid training provided. Apply easily on your mobile device by completing assessments (no CV needed!)
About the Role
We’re looking for Customer Team Members to join our team at the Co-op, playing a key role in delivering friendly, helpful service in your local store.
As a Customer Team Member, you’ll work as part of a fast-moving team, supporting essential services in the community. Your responsibilities could include:
- Working in the post office, bakery, or online services (picking/packing home deliveries)
- Helping stock shelves, assist at the till, or promote Co-op Membership
Why this role matters:
- Keep shelves stocked and sales running smoothly
- Connect with customers and support local & national charities
- Represent a familiar, trustworthy Co-op presence in the community
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What You’ll Do
- Provide friendly and thoughtful customer service, ensuring a great shopping experience
- Support daily operations on the shop floor and at tills
- Maintain store performance by:
- Stocking shelves & checking prices, dates and stock accuracy
- Ensuring food safety and compliance (dates, temperatures)
- Help promote Co-op Membership and support your community
What You’ll Bring
- A genuine passion for customer service and helping others
- Ability to work flexibly across shifts and as part of a team
- An interest in retail and helping in fast-paced environments (no prior experience needed!)
Why Join Co-op?
We’re a member-owned co-operative, driven by purpose and community. When you join, you’re not just taking a job – you’re part of a movement that prioritises people and local impact.
You’ll receive: ✔ Full training & career development ✔ 30% discount on all Co-op products ✔ Flexible earnings access (pay as you earn) ✔ Pension scheme with 10% employer match ✔ 31 days holiday (pro-rated for part-timers, includes bank holidays) ✔ 24/7 GP access & employee support programme ✔ Cycle-to-work scheme ✔ Supportive policies for life’s major moments
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A Place You’ll Belong
We’re committed to building diverse, inclusive teams that reflect the communities we serve. We welcome applications from everyone and offer adjustments during recruitment to meet individual needs.
✅ Disability Confident – interviews guaranteed for candidates meeting criteria ✅ Support for reasonable adjustments at all application stages
Learn more about fair recruitment at: jobs.coop.co.uk/apply-process Explore inclusion efforts: jobs.coop.co.uk/diversity-inclusion
Application Process
- Complete 2 short online assessments (15-20 minutes)
- No CV required
Note: Vacancies may be removed before the scheduled closure date.
Join Co-op – where great work serves great communities!
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