Co-op
Customer Team Member
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Customer Team Member
Customer Team Member – Co-op
Location: 44 High Street, Neyland, SA73 1TF
Pay: £13.04 per hour
Contract: Permanent, part-time (14 hours per week + regular overtime)
Working Pattern:
- Flexible shifts including:
- Early starts (5:45 AM)
- Late finishes (attends until 11 PM)
- Mid-day shifts
- Monday to Sunday with:
- At least 2 evening shifts:
- Friday after 6 PM
- Or Saturday shift
- Or Sunday shift
- At least 2 evening shifts:
🔸 Availability can be discussed further in interview
Key Duties:
- Post Office & store counter assistance
- Stock management, pricing, date checking, and accuracy
- Prompt customer service, including resolving queries
- Online order picking & packing (where applicable)
Training: Full paid training provided – no prior experience required!
Why This Role Matters
You’ll help staff shelves, drive sales, and create a seamless shopping experience for your local community. Key responsibilities include:
- Ensuring customers receive friendly, helpful service
- Maintaining store safety and compliance (e.g. food temperatures, stock checks)
- Promoting Co-op membership and supporting charity initiatives
- Acting as a trusted figure, building local connections
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What You’ll Do
- Deliver friendly, proactive customer support (e.g. problem-solving, refunds)
- Operate tills, post office counters, and execute daily order processing
- Keep stores organised and well-stocked, checking prices, dates & stock levels
- Assist with bakery, general retail, or online order fulfilment (depending on store)
- Foster a positive shopping environment and encourage member engagement
What You’ll Bring
- Genuine passion for customer service and community support
- Flexibility to work irregular hours, including early late, and weekend shifts
- Retail interest (no experience essential) and a capacity to work as part of a high-energy team
Why Join Co-op?
A movement, not just a job – Co-op is owned by members (that’s you!) and prioritises people, communities, and purpose. Benefits include:
✔ 30% discount on all Co-op products in-store ✔ Flexible, advanced pay access (earn as you go) ✔ Pension scheme (with up to 10% employer contribution) ✔ 31 days’ holiday (pro rata for part-timers) + bank holidays ✔ 24/7 GP access, mental health support programme ✔ Cycle-to-work scheme ✔ Purpose-driven work + professional development resources
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A Place You’ll Belong
Co-op fosters a diverse, inclusive culture where everyone feels supported. We:
🔸 Are Disability Confident and offer interviews to eligible disabled candidates 🔸 Accommodate adjustments during hiring (if needed) 🔸 Champion equal opportunities with inclusive policies
Explore our commitments at: jobs.coop.co.uk/diversity-inclusion
How to Apply
-
Complete two 15–20-minute online assessments (No prior CV submission required; optimise for mobile devices)
-
Apply intuitively via Co-op’s jobs portal
⚠️ Vacancy removal is reserved at any time.
Note: ✅ Aged 18+ to apply (due to possible early late or weekend shifts).
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