Co-op
Customer Team Member
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Customer Team Member
Location: Former The Ship Inn, Whitemans Green, Cuckfield, RH17 5BY
Pay: £13.04 per hour
Contract: 16 hours per week + regular overtime Permanent contract Part-time
Working Pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week, including:
- At least 2 evening shifts: Either Friday after 6pm or any shift on Saturday
- 1 weekend shift: Sunday We’re happy to discuss your availability further at interview.
Perks:
- Full, paid training provided
- Apply easily from your mobile device (no CV needed!)
About the Role
We’re looking for Customer Team Members to join our team at Co-op, playing a key role in delivering friendly, helpful service in your local store.
As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping to deliver essential services to your community daily. Your role may include:
- Working in the post office or bakery
- Supporting online services by picking and packing orders for home delivery
Whatever the day brings, you’ll be instrumental in making life easier for our customers.
Why This Job Matters
You’ll support key store operations, including:
- Keeping shelves stocked and maintaining sales performance
- Being a familiar face in the community, building relationships with customers
- Supporting local and national charities
- Promoting Co-op membership, helping customers benefit from our unique business model
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Responsibilities
- Deliver friendly and thoughtful service to ensure customers feel valued and issues are resolved
- Work alongside your team to keep the store running smoothly and efficiently
- Shop floor and till operations, contributing to daily operations for the best shopping experience
- Maintain store performance by:
- Keeping shelves stocked
- Checking prices, dates, and stock accuracy
- Ensuring storage safety and legal compliance (e.g., temperatures, product freshness)
- Promote Co-op Membership and engage with your local community
Requirements
- A genuine passion for helping people and providing exceptional customer service
- Ability to work flexibly across multiple shifts and as part of a team
- An interest in retail (no prior experience necessary)
Why Work for Co-op?
Joining Co-op isn’t just taking a job—it’s joining a movement. We prioritise people and communities, empowering colleagues to thrive.
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Benefits include:
- Full training and career development opportunities
- 30% discounted Co-op products in-store
- Flexible early pay access
- Market-leading pension scheme (up to 10% employer contributions)
- 31 days holiday (prorated for part-time colleagues, including bank holidays)
- 24/7 GP access and a colleague support programme
- Cycle-to-work scheme
A Place You’ll Belong
We’re committed to building diverse, inclusive teams and welcome applicants from all backgrounds. Supported by our inclusion policies, we ensure everyone feels valued.
- Part of the Disability Confident scheme: We offer interviews to disabled candidates meeting the criteria.
- Flexible adjustments available during recruitment.
Learn more about:
- Our [application process](https://jobs.coop.co.uk/apply-process)
- Inclusion commitments: [Co-op Diversity & Inclusion](https://jobs.coop.co.uk/diversity-inclusion)
Application Process
Complete two short online assessments (15–20 mins total). No CV required—apply easily from your mobile!
Note: We may remove this vacancy before the closing date.
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