Co-op
Customer Team Member
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Customer Team Member
Location 1-2 Westbury Centre Westbury Road, Newcastle-under-Lyme, ST5 4LY
Remuneration £13.04 per hour
Contract Details
- Part-time: 16 hours per week + regular overtime
- Permanent
Working Pattern A mix of shifts:
- Opening, mid-day, and closing shifts
- At least 2 evening shifts (e.g., Friday after 6pm)
- 1 weekend shift (any Saturday or Sunday) Flexibility discussed at interview.
Training Full, paid training provided.
Apply Now [No CV required] – Complete assessments easily from your mobile device.
About the Role
We’re looking for Customer Team Members to join our team at Co-op. You’ll play a key role in delivering friendly, helpful service in your local Co-op store.
As part of a fast-moving team, you’ll support essential services—whether in:
- The post office
- The bakery
- Online orders, picking and packing for home delivery
Every day brings variety—your role makes life easier for customers by creating great shopping experiences.
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Why This Job Matters
Your contribution helps:
- Keep shelves stocked, supporting day-to-day sales
- Offer familiar, community-focused service
- Maintain stock accuracy (prices, dates, hygiene)
- Promote Co-op membership and support local/national charities
- Ensure store safety and compliance
What You’ll Do
- Deliver friendly, thoughtful service to put things right
- Work with your team to keep the store running smoothly
- Operate on the shop floor and tills
- Maintain store performance by:
- Stocking shelves accurately
- Checking product dates and pricing
- Ensuring hygiene and stock safety
- Promote Co-op Membership and engage with the community
What You’ll Bring
- A passion for helping people and delivering excellent customer service
- Ability to work flexibly (across shifts, weekends, evening duties)
- Teamwork skills and interest in a busy retail environment (no prior experience needed)
Why Join Co-op?
More than a job—join a movement that puts people and communities first.
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Benefits
- Full training & career development
- 30% discount on all Co-op products
- Flexible payment access as you earn
- Pension scheme with up to 10% employer contribution
- 31 days holiday (pro rata for part-time staff, including bank holidays)
- 24/7 GP access + colleague support programme
- Cycle-to-work scheme
- Market-leading policies to support life’s big moments
A Place You’ll Belong
We build diverse, inclusive teams reflective of local communities. Our commitment includes:
- Disability Confident scheme – interviews for disabled candidates meeting criteria
- Recruitment adjustments if needed
- Detailed policies on diversity & inclusion (learn more)
Application Process
Complete 2 online assessments (15–20 mins). No CV required. Explore more here.
Vacancy subject to removal before the scheduled closing date.
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