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Customer Team Member
Customer Team Member
Location 60 Bromley Road, Congleton, CW12 1PY
Pay £13.04 per hour
Contract & Hours 8 hours per week + regular overtime Permanent, part-time
Working Pattern A mix of shifts, including:
- Opening, closing, and mid-day shifts
- At least 2 evening shifts (e.g. Friday after 6pm)
- 1 weekend shift (Saturday or Sunday) Flexibility across the week—availability discussed at interview.
Full, paid training provided Apply via our assessments (no CV required, mobile-friendly).
About the Role
Join the Co-op team in a friendly local store, delivering essential services to the community. As a Customer Team Member, you'll work across multiple areas including:
- Back-to-back / fast-moving store operations
- Post offices
- Assisting with broadening bakery duties
- Handling online orders via picking/packing for home delivery
Your role will play a crucial part in improving customer experiences—whether it’s stocking shelves, manning the till, or helping online shoppers.
Why This Job Matters
- Ensure the store runs smoothly and meets community needs.
- Stock shelves and support sales to help customers find what they need quickly.
- Build local relationships—knowing regulars and their preferences makes service deeper.
- Work towards beneficial Co-op membership advocacy with customers.
- Support local and national charities through community-aligned work.
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Responsibilities
- Deliver friendly, thoughtful service, putting things right when mistakes occur.
- Collaborate with your team to maintain store efficiency.
- Perform shop-floor duties including:
- Operating tills
- Shelving stock
- Checking pricing, expiry dates, and stock accuracy.
- Ensure food safety and compliance (e.g. visibility and maintenance of product safety measures).
- Promote Co-op membership for enhanced customer benefits and community options.
Skills & Attributes
You’re ideal for this role if you:
✔Show genuine passion for helping others and guaranteed customer care. ✔Thrive in a flexible schedule with multiple shifts (Gratitude for adaptability). ✔Have an interest in retail (previous experience unnecessary).
Why Co-op?
Here, you won’t just go to work: 🌍 It’s a movement, not just a job—Co-op prioritises people, communities and society over profit. 🌾 Career growth: Full training and development. 🍞 Exclusive perks: Save with a 30% in-store product discount. 💰 Flexible earning: Access payments as-earned. 🔄 Top-tier benefits:
- Pension contributions (up to 10%)
- 31 days annual leave (bank holidays and pro-rata)
- Access to health & wellbeing support (incl 24/7 GP access)
- Support for major life choices
- Cycle-to-work scheme 🌟 We create a workplace where everyone belongs—our diversity and inclusivity commit to you.
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Inclusion Commitment
We proudly participate in the Disability Confident scheme and aim for interview eligibility from disabled candidates meeting core criteria. If you require adjustments during recruitment, please let us know.
Explore our coop jobs application process and diversity policies through: jobs.coop.co.uk/apply-process jobs.coop.co.uk/diversity-inclusion
Application
To apply:
- Complete two online assessments (~15–20 mins).
- Tests required before interview.
Closing Note: We retain the right to withdraw vacancies before the scheduled closing date.
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