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Customer Team Member
Customer Team Member – Permanent, Part-Time Role
Location: Pickaquoy Road, Kirkwall, KW15 1RR
Summary Join The Co-operative Group as a Customer Team Member in a supportive, people-first environment. Deliver exceptional service in a busy Kirkwall store, working across shifts to help your community – from post office operations to bakery tasks and order fulfilment. Earn £13.04/hour, enjoy generous benefits, and grow as part of a collaborative team.
About the Role
As a Customer Team Member, you’ll play a crucial role in driving the daily operations of a local Co-op store. Whether stocking shelves, supporting sales, assisting with online deliveries, or running the post office/bakery, you’ll contribute to an unbeatable shopping experience. Your flexibility and passion for service will help connect the community with essential services and contribute to local morals and charity work.
What You’ll Do
You’ll be at the heart of our retail experience, ensuring customers leave happy every day:
- Deliver friendly, thoughtful service, resolving issues and creating positive interactions
- Support store operations on the shop floor and at tills, including daily tasks to optimise performance
- Maintain stock accuracy, checking dates, stock levels, and pricing
- Promote Co-op Membership, helping customers access exclusive benefits
- Contribute to charity partnerships and community-engaged activities
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Flexibility is key – you may assist in multiple departments such as the post office, bakery, or order fulfilment depending on need.
What You’ll Bring
- Enthusiasm for retail and working in a busy, dynamic environment
- Team player attitude – willingness to adapt across varied tasks and schedules
- Empathy and problem-solving skills to thrive in customer-facing roles
- No prior experience required! We welcome candidates with a genuine desire to help others and learn.
Age requirement: This role involves shifts before 6 AM or after 10 PM, so you must be 18+.
Why Work With Us?
Benefits Package
- 30% discount on all Co-op products in-store
- 20 hours/week base + paid overtime (permanent contract)
- £13.04/hour, with flexible pay access
- Pension contributions (up to 10% employer match)
- 31 days holiday (pro-rated for part-time, including bank holidays)
- Cycle to Work Scheme
- Free GP access via Co-op Health Plus
- Supportive colleague programme for life’s transitions
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Purposeful Work
Co-op is owned by its members—so beyond a job, you’ll join a youthfully driven, values-based organisation that:
- Places communities first
- Supports diversity and inclusion
- Connects employees with a sense of belonging
Your hours will include a mix of shifts, including:
- Evening shifts (post-6pm Fridays, Saturday evenings, Sundays)
- Unsociable hours (some before 6 AM or after 10 PM)
Application Notes
- No CV required – apply via mobile assessment using SheerID, which takes ~15-20 minutes.
- Complete two online assessments as part of the application process.
- Disability Confident Employer: We offers interviews and adjustments for applicants with disabilities, and if you meet the minimum criteria.
- We reserve the right to close vacancies early.
Next Steps
📩 Start applying now – jump here or scan to proceed! (Link and QR code may prompt you to visit the UK Co-op application portal.)
Affirm: "Join us and lead from the front!" Since 1863, we’ve promoted co-operation over competition. Ready to be part of a movement that makes a real difference? Apply today!
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