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Customer Team Member – Widdrington Station, Ulgham
Location: Widdrington Station, Ulgham, NE61 5ND Pay: £13.04 per hour Contract: 12 hours per week + regularly overtime, permanent, part-time Working Patterns: 2pm–10pm (including weekends) Note: Additional availability can be discussed at interview.
About the Role
A supportive position within Co-op, this Customer Team Member role sees you play a key part in delivering exemplary service in a local Co-op store. Whether assisting at the post office, bakery, or handling online orders, you'll be frontline in enriching your community.
Key aspects of the role:
- Working across varying store sections (post office, till, shelves).
- Upholding friendly, helpful service.
- Operating within a fast-paced retail environment.
Why This Job Matters
You’ll do more than restock shelves—you’ll step into an essential role:
- Assist in keeping store operations running smoothly.
- Help build trust within the community.
- Support enrolments by promoting Co-op Membership to customers.
- Full paid training provided.
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Responsibilities
As a Customer Team Member, you’ll:
- Provide friendly and thoughtful service, resolving customer queries efficiently.
- Collaborate with team members to maintain store performance, including:
- Ensuring shelves are stocked and accurate.
- Verifying pricing, dates, and temperature compliance.
- Promoting Co-op Membership and community support.
- Oversee post office counter transactions and front-shop operations.
- Contribute to store safety and legality checks.
Requirements
successful candidate should bring:
- A strong desire to support others and offer excellent customer service.
- Ability to work flexibly, accommodate different shifts, and collaborate.
- An enthusiasm for retail—experience is not mandatory.
Eligibility & Additional Notes
- Applicants must be 18 or over, as duties may require shifts before 6am or after 10pm.
Why Join Co-op?
Being part of Co-op isn’t just a job—it’s a movement where you help shape a purposeful workplace. As a member-owned business, we strike a balance:
- 30% discount on all Co-op products.
- Flexible pay access.
- Access to healthcare: 24/7 GP appointments + colleague wellness support.
- Pension scheme with up to 10% employer contribution.
- 31 days of holidays, including bank holidays (pro-rated for part-time roles).
- Cycle-to-work scheme.
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A Place You’ll Belong
Dedicated to diversity and inclusion, Co-op fosters an environment where everyone thrives. You’ll work with colleagues who:
- Reflect the community’s diverse makeup.
- Benefit from our Disability Confident commitment (interviews guaranteed for qualified applicants).
To apply:
- No CV needed. Complete two simple online assessments (~15-20 minutes total).
- Mobile-friendly application process.
Note: Vacancies may close before the scheduled listing date. Apply today at jobs.coop.co.uk, where further details on our recruitment process and inclusion commitments are available.
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