Co-op
Customer Team Member
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Customer Team Member
Customer Team Member
Location
Hove - Kingsway Kingsway, Hove, BN3 2WY
Pay & Contract
- £13.04 per hour
- 12 hours per week + regular overtime
- Permanent, part-time contract
Working Pattern
Flexible and varied shifts including:
- Early mornings (opening at 6am)
- Afternoons
- Late evenings (closing at 11pm)
- At least 1 weekend shift per month Task includes working in our in-store bakery
Benefits
Full, paid training provided. Enjoy:
- 31 days holiday
- Pension with up to 10% Co-op contribution
- Virtual healthcare services for you and your family
- 30% discount on all Co-op products
About the Role
Co-op is seeking Customer Team Members to strengthen our team in Hove. You’ll play a pivotal role in delivering exceptional customer service, supporting till operations, restocking shelves, and ensuring a clean, well-organised store.
Our mission is to make things fairer for our customers and communities. As a member of our team, you’ll contribute to this ethos by:
- Supporting customer needs thoughtfully and efficiently
- Collaborating with colleagues to streamline operations
- Maintaining store legality and safety, including accurate pricing, date checks, and temperature regulation
Responsibilities
As a Customer Team Member, you’ll:
- Provide friendly, thoughtful, and first-rate service, prioritising the customer experience.
- Champion Co-op products and membership benefits while fostering positive relationships with shoppers.
- Ensure our in-store bakery operates seamlessly.
- Stock shelves, resolve spillages, and maintain a tidy, inviting environment.
- Partner in problem-solving and process improvements, sharing feedback with colleagues.
- Help introduce new products and services with ease, ensuring a cohesive, welcoming experience across our store.
- Engage with local community events and initiatives.
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Requirements
- Must be aged 18 or over.
- The ability to work shifts outside usual working hours (including before 6am or after 10pm, weekends).
- A warm attitude and ** Constructive approach** to challenges.
- Flexibility to accommodate a mix of shifts.
- Suitable for individuals who enjoy customer-focused roles with retail experience welcome but not essential.
What Sets Co-op Apart?
We’re committed to supporting our colleagues at every stage, delivering:
- Investment in Your Future:
- A pension scheme with employer contribution
- Stream (app) offering pay advances
- Fully paid training and career progression
- Work-Life Harmony:
- 31 days paid holiday (pro rata for part-time)
- Cycle-to-work scheme
- Rotas shared 3 weeks in advance (downloadable via phone app)
- Health & Wellbeing:
- 24/7 employee assistance programme
- Access to virtual healthcare services (including GP consultations, mental health support, eye and nutrition care)
- Exclusive Benefits:
- 30% Co-op customer discount + 10% discount on other brands
- Transparent and fair workplace policies
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Join Our Inclusive Community
Co-op is dedicated to building diverse and inclusive teams. We embrace applications from everyone and are couldholder in helping colleagues thrive.
- Interviews guaranteed to disabled candidates who meet the minimum criteria.
- Support provided for any adjustments needed during recruitment. Explore our inclusivity commitments and learn about our process at jobs.coop.co.uk/applications-process and jobs.coop.co.uk/diversity-inclusion.
Application Process
To progress, complete two online assessments (approximately 20 minutes). Apply today—no CV required!
Note: We reserve the right to withdraw this vacancy before the scheduled closing date.
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