Driscoll's
Customer Technical Support
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Customer Technical Support
Customer Technical Support Professional – Maidstone, UK
(Full-Time, Onsite)
Job Family: Food Safety Experience Required: 3-5 years in a technical support, quality, customer service, or operational role Remote Type: Onsite
About the Opportunity
At Driscoll’s—the global leader in fresh berries—we deliver only the freshest, highest-quality strawberries, blueberries, raspberries, and blackberries to consumers worldwide. Now expanding, we seek a Customer Technical Support Specialist to join our Technical team in Maidstone.
You’ll play a critical role in upholding quality standards, enhancing customer relationships, and streamlining technical operations across our supply chain. Collaborating with Technical Account Managers and Industry Leadership, you’ll drive operational efficiency while ensuring growers and retailers receive unparalleled support.
This hands-on, dynamic role blends analytical work, stakeholder engagement, and data-driven problem-solving, enabling continuous improvement across our global berry supply chain.
Responsibilities
In this multifaceted position, you’ll ensure the smooth delivery of technical support across food safety, quality compliance, and customer service. Your key responsibilities may include:
Operational & Administrative Support
- Assist Technical Account Managers and the Head of Technical Account Management in delivering daily technical activities.
- Maintain and update technical databases, grower approval systems, and retailer-specific documentation.
- Coordinate new product sampling programmes (retailer and grower audiences) while ensuring traceability and compliance with regulations.
Quality & Compliance
- Investigate and resolve customer complaints, depot rejections, and quality issues, providing clear, actionable insights.
- Collaborate with growers and retailers to troubleshoot challenges and maintain production excellence.
- Produce trend analyses, performance reports, and quality insights for both internal teams and retailer stakeholders.
- Prepare weekly crop reports, gathering weather data and other operational metrics to track production.
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Data & Reporting
- Manage customer portals, update retailer specifications, and maintain all technical documentation.
- Track and report on quality metrics (e.g., SCORECARD scores, retailer performance data).
- Lead the centralised management of complaints data, ensuring structured reports for analysis.
- Identify process improvements, enhance reporting accuracy, and refine workflows.
Stakeholder Engagement & Coordination
- Provide administrative support to the wider Technical team (meeting coordination, follow-ups, documentation).
- Communicate with global retailers, growers, and internal teams to align on quality standards and operational goals.
What We Offer
Joining Driscoll’s means being part of a fast-growing, results-driven organisation dedicated to premium berry quality. Benefits include:
- A place at the forefront of global berry leadership, supporting sustainable agricultural practices.
- A collaborative team culture with opportunities for professional growth and industry knowledge.
- Direct impact—work that improves customer satisfaction, streamlines operations, and elevates product quality.
- Exposure to major international retailers and essential roles in the supply chain.
- A company grounded in humility, passion, and trust, delivering only natural, GMO-free berries.
Candidate Profile
We’re looking for a proactive, organised professional with a customer-facing mindset, hands-on with data and analytics, and passionate about continuous improvement. Ideal candidates will have:
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Key Qualifications & Attributes
- 3-5+ years of experience in technical support, quality control, customer service, or a related operational role.
- Preferred (not mandatory): Experience in fresh produce, fruit farming, food manufacturing, or food safety compliance.
- Strong analytical skills—comfortable with trend identification, data analysis, and practical recommendations.
- Excellent written and verbal communication, with the ability to clarify technical issues for diverse stakeholders.
- High attention to detail and accuracy in reporting, documentation, and compliance.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint), including database management and pivot table analysis.
- Familiarity with industry standards (e.g., ISO, HACCP, food safety regulations) is a plus.
- A collaborative approach—willingness to champion process improvements and mentor others.
About Driscoll’s
Driscoll’s is synonymous with fresh, beautiful, and delicious berries, inspiring the world’s appetite for natural goodness. As the largest water-drought berry grower, we’re dedicated to:
● Sustainable farming practices with independent growers across 20+ countries. ● Patented berry varieties developed through 100+ years of natural breeding research—no GMOs. ● Supply chain dedication: ensuring сотрудники от dairy to freshly-picked berries meet the top standards. ● A trademark campaign: Only The Finest Berries™.
We’re not just a food company—we’re a consumer-first partner, driven by the values of humility, passion, and trustworthiness.
¡Queremos escucharte! (Spanish version provided via Driscoll’s Latino American marketing.)
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