SevenRooms, a DoorDash company - United Kingdom
Customer & Technical Support Representative
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Customer & Technical Support Representative
Technical Support Team – SevenRooms at DoorDash
DoorDash’s Customer Experience and Support Ops organization includes the Technical Support Team at SevenRooms, partnering globally with hospitality operators to deliver exceptional customer support. The mission is clear: When guidance is needed or issues arise, knowledgeable, strategic, and empathetic support must be readily available. Whether troubleshooting technical problems, advising product implementation, or guiding value extraction from our platform, our team serves via chat, email, and phone to ensure seamless experiences for merchants.
Key Details
- Multiple Full-time Hourly Shifts Available
- Essential Requirement: Availability for at least one weekend day
About the Role
This role plays a critical part in elevating world-class customer support for hospitality operators worldwide. As part of this team, you’ll:
- Support customers extensively (email, phone, chat) for prompt, empathetic resolutions.
- Provide strategic solutions, tailoring setups to help customers maximize their ROI on the SevenRooms platform.
- Master the SevenRooms platform, developing deep expertise in functionality and client needs.
- Document resolutions, ensuring thorough issue tracking and clear records.
- Prioritize effectively, addressing high-impact requests first to meet critical timelines.
- Utilize internal tools (such as Zendesk, Jira, Salesforce) efficiently for smooth operations.
What You’ll Bring
You Will Thrive Because You…
- Deliver exceptional customer service, balancing empathy with practical solutions.
- Support multi-channel interactions (email, phone, chat) with clarity and care.
- Create customized solutions, blending technical knowledge with strategic foresight.
- Adapt and excel in fast-paced environments, managing multiple priorities efficiently.
- Maintain strong client relationships at both transactional and strategic levels.
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Profile Assets
- Strong communication skills (written and verbal).
- A collaborative attitude, thriving in a team environment.
- Demonstrated ability to build trusted, long-term customer relationships.
- Analytical skills, with a fast learner’s attitude toward a rapidly changing SaaS/hospitality tech ecosystem.
- 1+ years of customer-facing support experience, preferably in B2B, SaaS, hospitality, or role-critical empathy-driven roles.
- Experience with support-related systems (e.g., Zendesk, Jira, Salesforce).
Important Notice (for NYC or Remote Roles Tied to NYC)
DoorDash uses Covey in the hiring and promotion process for roles based in New York City—and some features may mean that Covey qualifies as an Assessment Employment Decision Tool (AEDT) under NYC law. While applying or in the hiring process, you provide applications to and allow us to share requirements with Covey (via Covey Scout for Inbound). The tool was deployed from August 21, 2023–December 21, 2023 and again starting June 29, 2024. Moreau information can be accessed here: Covey AA/E guideline results.
An independent audit of the process has been completed with results available via Covey.
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About SevenRooms
Pioneering Hospitality Tech
Founded in 2011 by Joel Montaniel, Allison Page, and Kinesh Patel, SevenRooms was launched to address a gap many hospitality operators faced: guest data visibility.特急What began as a solution for restaurants, the platform evolved into a fully integrated CRM and control center for global merchants, empowering growth through marketing, operations, and guest experiences.
SevenRooms features:
- Best-in-class tools for marketing, operations, guest engagement.
- Seamless industry-first CRM to streamline and deepen guest relationships.
In 2025, DoorDash acquired SevenRooms to strengthen in-store strategy and expand capabilities for merchant-first support. This alignment brings together DoorDash’s scale, digital tools, and global reach with SevenRooms’ industry expertise, driving innovation for customer-facing hospitality businesses.
Expanded Role Post-Acquisition
SevenRooms now serves as a core pillar in DoorDash’s in-store growth strategy, enabling merchants to:
- Perform at scale—from high-teaching delivery to dining-in experiences.
- Deep-divide tactics into repeat business through smart tech and product integration.
DoorDash commits to empowering local businesses, building connectivity between operators and customers wherever interaction occurs—transforming transactions into memorable guest connections.
Learn more: [DoorDash acquisition of SevenRooms.](https://www Seoondash.com)
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