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Customer Trust Specialist
About Legora
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity—teams can focus on what matters: judgment, strategy, and outcomes.
1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
Our partners include world-class performers, such as Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Why Join Legora?
Joining Legora means embracing three core principles:
- We lean in: Ownership over titles, outcomes over intentions.
- We fight for excellence: High standards, direct, ego-free feedback.
- We grow together: As a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar, this is where you belong.
The Role: Customer Trust Specialist
Customer Trust is how Legora earns and retains the confidence of the world’s most demanding legal firms—by managing their data and our AI with utmost care. This team serves as the front line for security, privacy, and compliance scrutiny, answering tough questions asked by buyers, CISOs, procurement, and legal teams. You’ll own key areas, including:
- Security questionnaires (SIG, CAIQ, bespoke requests)
- Trust portal & evidence repository
- End-to-end compliance with SOC 2, ISO 27001, and AI governance standards
You’ll collaborate with Information Security, Privacy & Legal, as well as Go-to-Market, to turn scrutiny into signed, renewed, and expanded relationships. Your work ensures Legora is easy to trust—and easy to buy.
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What You’ll Be Doing
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Own trust requests end-to-end: Deliver high-impact responses to security questionnaires, due diligence questionnaires (DDQs), and AI-specific RFP components—all within agreed SLAs for fast-paced sales and renewal cycles.
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Help manage AI trust concerns: Address buyer questions on:
- Training data handling & retention
- Sub-processors in AI supply chains
- Data residency, AI regulatory alignments (e.g., EU AI Act, ISO/IEC 42001, NIST AI RMF)
- Partner with Privacy & Legal on issues involving privilege and client confidentiality
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Communication with clarity: Articulate Legora’s security, privacy, and AI governance posture in customer-ready language for CISOs, General Counsels & procurement teams.
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Deep product & controls mastery: Build expertise in Legora’s AI platform, security measures, and compliance controls, enabling you to resolve complex questions with sound judgment.
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Run the Trust Portal: Manage documents such as:
- SOC 2 / ISO 27001 reports
- Penetration test outcomes
- Data-sharing agreements (DPAs)
- Sub-processor & model-provider listings
- Ensure they remain up-to-date, accurate, and self-serve for customers.
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Review security & contractual terms: Assist with DPAs, security addendums, and non-standard terms, partnering with Legal to finalize contracts without slowing deals.
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Build & automate responses: Maintain a reusable, approved response library and drive questionnaire automation (including AI-assisted drafting) to raise quality & reduce turnaround time.
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Proactively spot risks & progress improvements: Identify recurring questions, objections, and future trends—partnering with Information Security, Product, & Legal to fill gaps and streamline workflows.
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Support audits & security reviews: Execute precise, time-sensitive outreach for customer audits, evidence requests, and post-audit follow-ups.
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Shape the function: As an early team member, you’ll help design scalable processes, workflows, and standards for global Customer Trust.
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Who You Are
Essential Requirements
- 3–5 years experience in:
- Customer Trust, GRC security, security assurance, third-party risk management, or related C-suite-facing compliance roles
- Hands-on experience in demanding B2B relationships, taking full ownership of issues and turning scrutiny into trust.
- Ability to translate technical security/privacy/AI concepts into clear, strategic, and buyer-friendly language.
- Develop judgment to know what to answer, shroud in caution, or escalate.
- Strong pattern recognition, ability to anticipate objections, and collaborative mindset to drive lasting improvements.
- customer-obsessed, meticulous, and deadline-focused with a preference for in-office collaboration.
- Comfortable enquiring into security/scala tech/frameworks rapidly for autonomous problem-solving.
Nice-to-Haves
- Experience or familiarity with:
- SOC 2, ISO 27001, GDPR, or NIST frameworks.
- Data Processing Agreements (DPAs) and third-party sub-processor management.
- AI governance & assurance standards: EU AI Act, ISO/IEC 42001, NIST AI RMF, training/retention requirements.
- Certifications such as CISA, CISM, CISSP, or ISO 27001 Lead Auditor.
- Hands-on experience with Trust/GRC platforms like Vanta, Drata, SafeBase, OneTrust, Conveyor, or Loopio.
- Cloud security fundamentals: access controls, encryption, data residency.
Benefits
While the original text doesn’t explicitly list benefits, Legora’s culture highlights a unique, high-performance environment:
- Early ownership in shaping the Customer Trust function.
- Direct impact on closing deals, improving security, and scaling processes.
- Rigorous standards and ego-free collaboration.
- Technical and industry-leading challenges in **AI trust, compliance, and outsourcing validation.
Legora is proud to be an equal-opportunity employer, committed to diversity, inclusion, and high performance. Everyone is chosen for their skills, and no bias is tolerated.
No additional benefit details were provided in the prompt, so these cultural points provide relevance.
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