Bupa UK
Customer Underwriting Advisor
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Customer Underwriting Advisor
Customer Underwriting Advisor
Location: Bupa Place (Salford Quays, M50 3SP)
Type: Permanent, Full-Time (37.5 hours per week, Monday–Friday) Hybrid Working: Available once fully competent in role
Salary: £28,200 per annum + excellent Bupa Benefits
Note: Home working is not available initially. Hybrid working is possible post-competency.
About the Role
"We make health happen"
In our contact centre, you’ll be the voice and ears for our customers, ensuring every call—no matter its complexity—delivers meaningful impact.
This busy and dynamic team handles calls from members and internal staff to discuss:
- Eligibility
- Health insurance options
- Access to diagnosis, treatment, and specialist support
We pride ourselves on fast-tracking access to treatment while providing tailored support.
Key Responsibilities
You’ll:
- Speak with members about claims in early membership stages, assessing medical reports while liaising with healthcare professionals for eligibility verification.
- Review incoming paperwork, including:
- New business applications
- Maintenance of existing memberships
- Healthcare practitioner questionnaires
- Special condition inquiries
- Collect and analyse relevant medical information to ensure accurate decisions.
- Guide members through medical assessments during their claiming process and clearly communicate decisions.
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Essential Requirements
Experience & Skills
- Previous contact centre experience with a strong customer service focus.
- Exceptional attention to detail to analyse data and make evidence-based decisions.
- Exemplary communication skills (written & verbal) to tackle sensitive medical queries with diplomacy.
- Proficiency in keyboard skills and system navigation.
- Telephone manner with objection handling and complaint resolution expertise.
- Strong organisational skills, efficient time management.
Additional Notes
- Misuse of AI (at any recruitment stage) means declining applications.
- Job eligibility: Not open to sponsorship (per current Home Office rules).
- Advert may close prior to an official closing date due to sufficient applications.
Benefits
Designed to support your health and wellbeing – both professional and personal.
Core Offer:
- Holidays: 25 days + bank holidays, with flexible buy/sell options for annual leave.
- Bupa Staff Health Trust: Opt-in healthcare insurance for you and your family.
- Wagestream: Early access to up to 40% of earned wages within minutes.
- Pensions & Life Insurance: Contribution options up to 12% (plan details available).
- Parental Leave: Support programmes for adopting parents, birth parents, and co-parents.
- Learning & Development: Extensive internal training & apprenticeships.
- Health Assessments: Free checks every 2 years (physical and mental).
- Emotional Wellbeing: SilverCloud online programmes for stress, money management, sleep, etc.
- Charity Fundraising: Match funding up to £250/year for health/wellbeing-focused charities.
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Why Join Bupa?
"Bupa is a health insurer and provider. No shareholders—only customers and their needs."
Our shared purpose: helping people live longer, healthier, happier lives. Culture highlight: "Be You at Bupa" – we champion diversity, flexibility, and inclusion.
Diversity Pledge: We strongly encourage applications from diverse backgrounds. Disability Confident: Level 2 status ensures fair recruitment for disabled applicants.
Support Available
Ensure equal access: Email careers@bupa.com for this role’s information in an alternative format.
Job Area: Call Centre Location: formats corrected for clarity Date applicability: Assume live at release-time
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