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Customer Value Consultant
Doodle is redefining how modern teams schedule, collaborate, and connect.
Our platform powers productivity for businesses of all sizes by simplifying how people meet and manage time. As we evolve from a product-led pioneer into a sophisticated, sales-led Enterprise platform, Customer Success has become one of our two primary revenue engines, and we're building it from the ground up.
We're looking for a commercially driven, proactive Customer Value Consultant to join us at this defining moment. This is not a reactive, support-led role. You will own a portfolio of Enterprise accounts and be directly accountable for onboarding, adoption, expansion, and renewal, operating as a revenue-generating partner to our Sales team. If you're energised by building customer relationships that translate into measurable business outcomes, and you think in terms of pipeline as much as satisfaction scores, we want to hear from you.
Location: London (hybrid - 2 days per week at the office)
Focus: EMEA & North America (Verticals: Education, Healthcare, Professional Services)
What You'll Do (Responsibilities)
- Build the business case. Run pre-sale value discovery with enterprise prospects together with the Account Executives and quantify the upside in the prospect’s own units (time saved, admin errors avoided, double-bookings eliminated, coordination cycles shortened), framed so the numbers plug into their thinking, not a generic pitch
- Set the baseline and target metric up front, defining which enterprise outcome we are moving and how it will be measured
- Lead structured onboarding for new enterprise customers, running it against the agreed business case so it delivers value, not just feature activation
- Build trusted, multi-threaded relationships with key stakeholders and map the account
- Run value reviews at 3 and 6 months into the onboarding journey, testing whether the customer is realising the value we agreed, anchored to the baseline
- After the 6-month review, drive proactive, usage-triggered outreach based on how the account uses the platform (Account Health and PES score), rather than a fixed calendar cadence
- Identify and qualify expansion opportunities, build the expansion business case, and discover new use cases inside the account, progressing them in close partnership with Account Executives
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This role does not own renewals or recurring/reactive support; those sit with our Support functions, so you can stay focused on value and expansion.
Our Ideal Candidate (What You Bring)
- 3–5 years in a value-led sales, value consulting, account management, or commercial Customer Success role within B2B SaaS, or a management-consulting background moving into SaaS
- A track record of building quantified, customer-specific business cases and tying engagements to measurable outcomes, not just managing relationships
- Experience navigating multi-stakeholder enterprise accounts, with the confidence to engage economic buyers and build champions across departments
- Comfortable working alongside Account Executives in a coordinated land-and-expand motion
- Proactive by default; you act on value and risk signals before customers raise them, and structure your week around outcomes
- Highly data-driven; you use adoption data, health scores, and usage signals to prioritise your time and guide conversations
- Excellent communication skills in English are mandatory; German is a strong plus
- Curiosity about AI-assisted workflows and automation tools is a plus; we use these to multiply impact, not replace it
Why You'll Love It Here
Compensation & Financial Well-being
- Competitive Pay – We pay fair for top talent.
- Pension Plan – Set yourself up for the future.
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Flexible & Hybrid Culture
- Hybrid Work – Work where you're most productive.
- 25 Vacation Days – Take the time you need to rest and recharge.
Learning & Career Growth
- Training/Conference Days – Invest in yourself.
- Learning Stipend – We cover courses, certifications, and more.
Well-being & Home Office Setup
- Well-being & Home Office Budget – Use it for fitness, therapy, or your dream desk setup.
- Headspace Membership – Access guided meditation & mindfulness tools.
- Company Lunches & Team Events – Stay connected, even remotely.
Family & Inclusive Benefits
- Parental Leave & Support – Paid leave for all caregivers.
Extra Perks
- Doodle Premium – Free for you, your family, and friends.
- Top-Notch Equipment – MacBook, keyboard, trackpad - work at your best.
Hiring Journey
- Cultural Fit Assessment (via BRYQ)
- Hiring Manager interview (45 min)
- COO & EVP of Sales Interview + Live Case (1h)
- People Ops Culture Fit
- Optional: CEO Interview
At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender, and sexual orientation. Diversity and inclusion are of utmost importance to us. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work and our products will be. We want to hear from you, so please don’t hesitate to apply!
IMPORTANT NOTICE: Please note that we can only consider your application if you are based and have the right to work in London. At this time, we are unable to sponsor visa for this position or support with relocation.
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