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Customer Value Manager
Customer Value Manager – Procurement & Source-to-Pay (S2P) Success
We are seeking an experienced Customer Value Manager to enhance our customer success initiatives. The ideal candidate should have a strong background in Source-to-Pay (S2P) and procurement, with prior experience as a Solution Architect, Solutions Consultant, Implementation Consultant, Customer Advisor, Procurement Manager, Procurement Advisor, or Procurement Centre of Excellence (COE) professional.
Join our Customer Value Management (CVM) team—where you’ll combine solution expertise, consultative skills, and value delivery to drive measurable business outcomes for enterprise customers post-implementation.
Job Overview
As a Customer Value Manager, you will serve as a strategic partner to our enterprise customers, helping them:
- Implement Source-to-Pay (S2P) best practices
- Achieve procurement digital transformation goals
- Maximize return on investment (ROI) through optimized procurement platforms
- Drive CPO-level KPIs, including spend under management, cost savings, process efficiency, supplier collaboration, and procurement ROI
This is a high-impact, customer-facing role focused on adoption, advocacy, and unlocking business value from our procurement platform.
Key Responsibilities
Strategic Consulting & Value Realisation
- Consult customers on industry best practices and strategic S2P optimization
- Align customer procurement objectives with solution capabilities post-implementation
- Develop and present custom value roadmaps for procurement process excellence and digital maturity
KPI & Outcome Tracking
- Map and track CPO-level KPIs, such as:
- Spend under management
- Realized cost savings
- Process automation adoption
- Supplier performance improvements
- Compliance rates
Stakeholder Engagement & Advocacy
- Act as a strategic advisor to CPOs, Procurement COEs, and transformation teams
- Build strong relationships with executive sponsors, procurement leadership, and operational stakeholders
- Proactively monitor customer health, adoption metrics, and renewal/expansion risks
- Act as an internal customer advocate, ensuring feedback is shared with Product, Support, and Delivery teams
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Cross-Functional Collaboration
- Partner with Procurement COEs, Customer Advisory, and Consulting teams to accelerate digital transformation
- Collaborate with Sales, Product, and Implementation teams to ensure long-term customer success
Requirements
Essential Qualifications
✔ 5–15 years of experience in:
- Procurement, S2P consulting, Procurement COE, Customer Advisory, or procurement transformation
- Consulting/advising CPOs, procurement leaders, or transformation teams
✔ Deep expertise in:
- Source-to-Pay (S2P), Procure-to-Pay (P2P), Strategic Sourcing, Contract Management, or Supplier Management
- Procurement digital transformation KPIs and value drivers
✔ Background with leading S2P platforms, such as:
- SAP Ariba
- Coupa
- Ivalua
- GEP SMART
- Jaggaer (Strong preference for candidates familiar with Zycus’ Cognitive Procurement platform.)
Key Skills & Mindset
✔ Strategic mindset with ability to engage and influence C-level stakeholders ✔ Commercial acumen – experience supporting renewals, expansions, and customer advocacy ✔ Highly collaborative, outcome-driven, and analytical ✔ Comfortable in fast-moving, global, and matrixed SaaS environments
Preferred Qualifications
🔹 Bachelor’s or Master’s degree in Business, Supply Chain, Procurement, or related field 🔹 Procurement certifications (e.g., CIPS, CPSM) are a plus 🔹 Familiarity with:
- Change management, value realization frameworks
- Strategic program management
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Customer Relationship Management
- Manage a portfolio of enterprise customers in the procurement/S2P space
- Build trusted stakeholder relationships while ensuring consistent, value-driven engagement
Cross-Sell & Upsell Execution
- Identify expansion opportunities by understanding customer needs
- Collaborate with Sales teams to execute expansion plans, including:
- Additional modules
- New products/services
Customer Advocacy & Data-Driven Engagement
- Use insights from NPS, CSAT, adoption, and utilization metrics to guide account prioritization strategies
- Maintain CRM records on customer interactions, health status, and renewal/expansion forecasts
Professional Growth & Mobility
- Willingness to travel for strategic engagements, business reviews, or customer events
- Global exposure with diverse, high-impact work
- Opportunities for internal role mobility to explore new areas within the organization
Why Join Zycus?
Innovative Cloud & AI-Driven Solution
🚀 A Cloud SaaS company leveraging AI/ML, Angular JS (UI), and React (mobile apps) 🤖 Merlin AI Suite automates tactical procurement tasks, enabling data-driven decision-making 🎯 Seamless, intuitive UI ensures high adoption and user satisfaction
Market Leadership & Recognition
⭐ Ranked as a ‘Leader’ in Procurement Software by Gartner 🌍 Global trust as a pioneer in Cognitive Procurement for two decades
Employee Growth & Individual Impact
📈 Encourage career mobility—help employees shift roles and grow 🌐 Work with global customers, driving real business impact 💡 Junior to senior employees get direct influence on product innovation
Transform procurement with #MeantforMore—start your journey at #CognitiveProcurement.
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