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Customs Administrator – Permanent Position
Job ID: 6362 | Location: Northampton, Regional Office, UK – DACHSER Ltd. Work Model: Full-Time Contract Type: Permanent Work Hours: Monday-Friday, 08:00-17:00
About DACHSER
At DACHSER, we are a global logistics powerhouse, handling over 83 million shipments annually—from fashion to critical medical supplies. As one of the world’s top logistics providers, we don’t just transport goods; we keep the world connected.
What truly sets us apart? Our people. Your ideas shine here, your energy drives success, and you’ll be part of a fast-paced, supportive team shaping the future of logistics.
Role Purpose
The Customs Administrator will be responsible for:
- Completing customs administration documents and processes
- Optimising customer service for customs-related activities via proactive and reactive approaches
- Ensuring full compliance with company policies, external regulations, and legislation
Key Responsibilities
- Prepare and review customs documentation, verifying:
- Customer details (EORI, VAT, legal entity)
- Accuracy and completeness before declaration and clearance
- Manage customs clearance processes in line with regulations and DACHSER’s internal procedures
- Proactively investigate and resolve customs-related issues to:
- Minimise delays
- Prevent non-conformities
- Monitor transit movements, identifying and addressing irregularities
- Take preventative action to avoid disruptions, including:
- Diverting trailers to Inland Border Facilities (IBF)
- Maintain accurate electronic records and update Excel-based tracking systems
- Ensure compliance with:
- Customs authorisations
- Standard Operating Procedures (SOPs)
- Authorised Economic Operator (AEO) requirements
- Liaise with:
- Customers
- Internal teams
- The Team Leader to resolve queries and escalate risks
- Manage personal and shared inboxes efficiently for:
- Timely responses
- Strong team collaboration
- Uphold DACHSER’s values while maintaining a flexible, decision-making approach
- Support broader business operations as required
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Ideal Candidate Requirements
- Experience working under internal Service Level Agreements (SLAs) and deadlines
- Strong written and verbal communication skills
- Proficiency in Microsoft Office (Excel)
- Exceptional attention to detail and accuracy
- Strong organisational and problem-solving skills
- Ability to:
- Communicate effectively at all stakeholder levels
- Work across departments with a customer-first mindset
- Adaptability to manage changing priorities efficiently
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Why Join DACHSER?
Workplace Benefits
- Free car parking – Stress-free commutes
- 25 days’ annual leave + 8 bank holiday days – Generous time off
- Life Assurance (Death in Service) – Financial security for you and your family
- Employee Assistance Programme – Confidential guidance for personal wellbeing
- Employee Discounts – Day-one access to exclusive deals (travel, fashion, groceries, gyms, insurance, etc.)
- Pension Plan – Flexible, tax-efficient contributions
- Health Perks – Free eye tests and discounts on wellness programs
- Internal Referral Fees – Earn rewards for recommending talent
- Long Service Awards – Recognise and reward loyalty
Company Culture
At DACHSER, diversity and equal opportunity are foundational. We celebrate uniqueness, believing that diverse teams drive innovation. Because logistics is a people business, we’re excited to meet you—and grow together.
Start upholding excellence in global logistics. Apply for the Customs Administrator role today.
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