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It's more than a job
As a Customs Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.
The purpose of the role
The purpose of the role is to complete customs entries and support administrative activities within the Customs Department to enable the servicing of internal stakeholders and external customers. A significant aspect of this role is working to contractual terms with a range of customers. The role reports to an External Customs Manager.
How you create impact
- Complete Import, export and T1 entries ensuring that all details align with the provided paperwork / instructions.
- Work within agreed customer SLAs to ensure timely and accurate service delivery.
- Take ownership of customer queries, ensuring prompt resolution and clear communication.
- Root causes of issues, highlight recurring failures, and support continuous improvement.
- Support hyper care activities during the onboarding of new business.
- Act as the first line of escalation for customer issues, escalating to management when required.
- Collaborate effectively with internal stakeholders to support smooth operational performance.
- Contribute to reviewing and updating SOPs to maintain accurate and efficient processes.
- Monitor customer adherence to SOPs and highlight any deviations for corrective action.
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What we would like you to bring
- Attention to detail and compliance focus — ensure accurate customs declarations to maintain compliance
- Customer service excellence — able to communicate clearly, professionally, and confidently with customers via email and weekly calls, managing expectations and building trust.
- Problem‑solving and root‑cause analysis — capable of identifying underlying issues, spotting patterns, and contributing to corrective actions.
- Planning and organisation — able to prioritise tasks, manage multiple customers, and meet SLAs.
- Escalation management — confident acting as first line escalation and knowing when to involve management.
- Understanding of customs processes — knowledge of import/export procedures, documentation requirements, and HMRC regulations.
- Ownership mindset — takes responsibility for queries, tasks, and outcomes.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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