Foot Locker
CX Team Member
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Overview
You recognise yourself when you enter one of our stores. You love talking about athletic sneakers and apparel as much as you love collecting them. You always stay updated with the latest styles and enjoy sharing your enthusiasm with customers. You’re natural at starting friendly, engaging conversations, adapting to different customer types, and resolving issues with a smile. Collaboration comes easily to you—you thrive as part of a team while improving your own skills on the sales floor.
Your success in this role will be measured through personal productivity goals and your ability to deliver a great in-store experience to every customer.
Qualifications
- 0-3 years of retail experience
- Comfortable engaging customers to deliver an elevated experience
- Driven by enthusiasm for interacting with customers and athletic products
- Proactive—completes tasks or activities without constant supervision
- Flexible availability, including nights, weekends, and holidays
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Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
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Responsibilities
- Provide high customer satisfaction by mastering product knowledge and collaborating with co-workers to deliver excellence in sales service
- Meet sales, customer experience, and operational expectations
- Maintain personal and productivity goals
- Build rapport with customers by using open-ended questions to understand their needs
- Continuously learn and share expertise in product knowledge and trends to tailor solutions
- Stay updated on current/upcoming product trends
- Foster a positive and inclusive work environment
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Benefits
- £10.00 - £13.85 per hour
- 28 days holiday + an extra day annually for the first 5 years
- 30–50% associates’ discount
- WellHub – Daily wellbeing support
- Employee Assistance Programme (Retail Trust)
- Company sick pay scheme
- Head Office internships
- Striper Ambassador Programme
- Development opportunities
Location
Unit 1, 10-15 Princess St, Edinburgh, EH2 2AN
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Jessica, London
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