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CX Team Member
Athletic Footwear & Apparel Retail Associate – Shepherds Bush, London
About the Role
You see yourself in our stores. You passionately love athletic sneakers and apparel—whether collecting them or discussing the latest drops with customers. Your enthusiasm is infectious; you thrive on natural, friendly conversations, adapting to different customer types, and resolving issues with a smile.
This role is all about teamwork—collaborating with colleagues while pushing your own sales and customer service skills. Success is measured by hitting personal productivity goals and delivering an exceptional in-store experience every time.
Requirements
- 0-3 years of retail experience (preferred)
- Confident and natural at engaging customers to create an elevated experience
- Motivated by customer interaction and love for athletic products
- Self-driven—able to complete tasks without constant supervision
- Flexible availability, including nights, weekends, and bank holidays
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Key Responsibilities
- Drive high customer satisfaction by mastering product knowledge and collaborating with teammates to deliver stellar sales service
- Meet sales targets while exceeding operational and customer experience expectations
- Hit personal and team productivity goals
- Build rapport with customers using open-ended questions to uncover their needs
- Stay ahead of trends and product knowledge, sharing expertise with colleagues
- Maintain awareness of current and upcoming products and trends
- Foster a positive, inclusive work environment
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Benefits
- Hourly wage: £10.00–£14.12 per hour
- Annual leave: 28 days plus an extra day each year (up to 5 years)
- Staff discount: 30–50% on purchases
- Wellness support:
- WellHub – Daily wellbeing benefits for employees
- Employee Assistance Programme via Retail Trust
- Schemes & opportunities:
- Company sick pay
- Head Office internships
- Striper Ambassador Programme
- Career development opportunities
Location: Westfield London Shopping Centre, Shepherds Bush, London Postcode: W12 7GF
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