Wolters Kluwer
CX/UX Designer
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About the team
Wolters Kluwer’s Digital Experience Group (DXG) designs user-centered solutions across our global Tax & Accounting (TAA) portfolio. Our UX teams work at the intersection of Product, Engineering, and domain expertise, solving complex problems across multi-product ecosystems. In the UK, we support accountants and tax professionals with mission-critical software that enables compliance, advisory services, and efficient day-to-day operations in a highly regulated environment. The work is detail-heavy and high-stakes, requiring a strong focus on usability, accuracy, and trust.
About the role
As a mid-level CX/UX Designer in the UK UX team at Wolters Kluwer Tax & Accounting, you will contribute to the design of intuitive, scalable digital experiences for professional users working in a regulated, information-intensive environment. As part of a cross-functional product team, you will help translate complex requirements into clear, effective solutions that balance user needs with business, technical, and regulatory considerations. You will collaborate closely with product managers, engineers, and domain experts, contributing to design across the product lifecycle and helping to maintain a high standard of usability, consistency, and quality across the product experience.
Key responsibilities
- Design structured user flows and interaction models to support complex, data-heavy workflows in regulated environments.
- Create and use prototypes at appropriate levels of fidelity to explore ideas, communicate design intent, and validate workflows and interaction patterns.
- Participate in usability testing with professional users and help translate findings into practical design improvements.
- Prepare designs for development at an appropriate level of detail, working closely with engineers to support smooth handover.
- Contribute to shared design systems and patterns, following established standards and governance to maintain consistency and scalability.
- Work closely with product managers, engineers, and domain experts to balance user needs with regulatory, business, and technical considerations.
- Explain design decisions clearly within cross-functional teams, using research, data, and usability principles to support your thinking.
- Iterate on designs based on user feedback, analytics, technical constraints, and changing priorities.
- Stay up to date with enterprise UX trends, accessibility standards, and relevant best practices, applying them thoughtfully where appropriate.
- Use AI tools where appropriate to support research, ideation, documentation, and prototyping, and contribute to discussions about AI-driven capabilities within the product.
Required skills & competencies
UX & interaction design
- Solid experience designing structured user flows and interactions for data-heavy or compliance-driven software.
- Proficiency with Figma, including creating and maintaining UI designs, prototypes, and design assets to a level of detail suitable for development.
- Experience using and contributing to shared design systems in multi-product environments, applying established patterns and extending them where appropriate.
Research & validation
- Experience participating in or supporting usability testing with professional users.
- Ability to work with others to translate research findings and insights into practical, user-centered design improvements.
Enterprise collaboration
- Comfortable working in cross-functional, matrixed teams within a large organization.
- Ability to balance user needs with business, regulatory, and technical considerations.
- Clear and confident communication skills, with the ability to explain design decisions and rationale within team and project contexts.
- Openness to feedback and the ability to engage in constructive design critique, iterating on work collaboratively rather than defensively.
- A learning mindset, with willingness to build domain knowledge over time, ask questions, and adapt approaches as understanding deepens.
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AI & innovation
- Familiarity with using AI tools as part of everyday design work, including emerging AI-assisted prototyping capabilities, as well as support for research synthesis, ideation, and documentation.
- Ability to engage in discussions with product, engineering, and domain experts about how AI-driven capabilities could support professional user workflows thoughtfully and responsibly, applying judgment about what is useful in practice and where human input remains important.
Portfolio
A portfolio is required as part of the application, demonstrating experience designing complex digital products and taking work from early exploration through to delivery-ready outcomes.
Eligibility
This role is open to candidates who are legally authorized to work in the United Kingdom. Visa sponsorship is not available for this position.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Join Us
If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.
You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.
Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.
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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.
For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram, and Facebook.
Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.
As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.
At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
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Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we
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