Mastek
Cyber Security Service Delivery Manager
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🚀 We're Hiring: International Cyber Security Service Delivery Manager (SDM)
Location: Reading / Leeds (with international travel as required)
Security Clearance: SC Eligible
Employment Type: Permanent
Lead a Mission-Critical International Cyber Security Programme
Mastek is seeking an experienced International Cyber Security Service Delivery Manager (SDM) to lead the operational delivery of a high-profile cyber security resilience programme for a UK Central Government client.
This is a unique opportunity to shape the service from mobilisation, establish governance frameworks, manage senior client relationships, and lead a multidisciplinary team delivering cyber resilience services across multiple international jurisdictions.
What You'll Be Doing
- ✅ Act as the primary operational point of contact for the client
- ✅ Lead day-to-day delivery of cyber security services across multiple Service Orders
- ✅ Ensure achievement of contractual SLAs and proactively mitigate service credit risks
- ✅ Build and run governance, reporting, risk management and service review frameworks
- ✅ Manage resource deployment, mobilisation and rapid replacement requirements
- ✅ Lead client engagement, escalations, change control and commercial discussions
- ✅ Oversee fixed-price service delivery, resource planning and utilisation
- ✅ Support international teams while ensuring duty of care, health and safety compliance
- ✅ Collaborate with account leadership and resourcing teams to maintain a resilient cyber talent pool
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What We're Looking For
- ✔ Proven experience as a Service Delivery Manager, Account Manager, Programme Manager, or Delivery Manager
- ✔ Strong background managing SLA-driven managed services contracts
- ✔ Experience handling service credits, governance reporting, change control and commercial delivery
- ✔ Strong stakeholder management skills with confidence interacting at senior leadership level
- ✔ Experience managing multidisciplinary teams, contractors and partner resources
- ✔ Solid understanding of cyber security and cyber resilience services
- ✔ Experience working within government, regulated or international environments
- ✔ Excellent communication, reporting and leadership skills
Desirable Certifications
- ITIL Foundation or higher
- PRINCE2, PMP, APM, MSP or Agile certifications
- Security+, CISMP or equivalent cyber qualification
- Commercial/Contract Management certifications (IACCM/WCC beneficial)
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Why Join Mastek?
At Mastek, you'll lead a strategic cyber resilience programme supporting critical government operations while helping shape the service delivery model from day one.
We invest in our people through:
- ✅ Professional training and certifications
- ✅ Career progression into Cyber Programme Leadership, Service Management and Account Leadership
- ✅ Exposure to complex international cyber security engagements
- ✅ Opportunities within our Secure Government Services practice
Interested?
If you have a proven track record managing SLA-critical services, leading client relationships, and delivering high-quality cyber security programmes, we'd love to hear from you.
📩 Apply now or contact our Talent Acquisition team to learn more.
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