LT Harper Recruitment Group
Cyber Security Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Customer Success Manager (SOC-Led)
Salary: £60,000-£70,000 + benefits | Hybrid - Occasional travel to London
I'm supporting a growing managed cybersecurity business that is looking to hire a Technical Customer Success Manager to own the technical service relationship with a portfolio of high-value clients.
The role
This is a SOC-led, outcome-driven role sitting at the point where security operations meet the client. You would act as the primary technical point of contact for your portfolio, making sure that Managed Infrastructure Services (MIS) and Managed Detection and Response (MDR) are stable, performant, and genuinely aligned to each client's security posture and business objectives.
The focus splits roughly:
- 50% security operations engagement
- 30% security consultancy and posture improvement
- 20% engineering collaboration and service evolution
Day to day, you would:
- Lead technical service reviews, QBRs, and roadmap sessions with client stakeholders.
- Act as the primary interface to the SOC, making sure alerting, triage, and response align to client risk and business context.
- Lead SOC service health reviews covering detection fidelity, false-positive rates, response times, and incident quality.
- Translate SOC telemetry into clear risk narratives, and challenge "checkbox SOC" behaviours by driving use-case effectiveness over alert volume.
- Manage escalations and act as the technical voice of the customer internally.
- Support renewal and expansion conversations with technical input and service performance evidence.
- Work closely with Engineering, SOC, Product, and Sales, and contribute to internal frameworks, playbooks, and service improvement initiatives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What they are looking for
- 5+ years in a technical service delivery, SOC, or cyber security operations role.
- Strong understanding of MIS, MDR, SIEM, SOAR, and incident response processes.
- Strong grasp of SOC operations, including detection engineering, alert triage, and incident handling workflows.
- Experience managing complex client environments and technical escalations.
- Familiarity with SLAs, KPIs, and service reporting in a managed services context.
- Proven ability to advise clients on security posture improvements, not just service metrics.
- Proven ability to build trust with technical and non-technical stakeholders, and to translate technical data into business-relevant insights.
- Strong adherence to service management frameworks such as ITIL.
- Confident presenting to senior stakeholders and facilitating technical discussions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable:
- Certifications such as CISSP, CISM, or equivalent.
- Experience with MDR/EDR platforms such as Sentinel, Google SecOps, CrowdStrike, or Defender.
- Familiarity with MITRE ATT&CK, NIST CSF, or CIS Controls.
- Experience with CRM/ITSM platforms such as ServiceNow, Salesforce, or NetSuite.
- Exposure to contract management, pricing models, and commercial discussions.
This would suit someone who enjoys being the trusted technical advisor in the room: translating complex SOC data into decisions senior stakeholders can act on, and being measured on real security outcomes rather than reporting volume.
Please message me directly if you would like to discuss the role, or feel free to share with someone in your network.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location