Reliance Cyber
Cyber Services Director
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About Us
At Reliance Cyber, we help organisations prepare for, prevent, detect and respond to cyber threats. We are a privately owned, UK-based cybersecurity operations specialist with a reputation for exceptional technical capability, outstanding customer care and long-term partnerships. Backed by Google and our owners, we continue to grow year-on-year while maintaining an exceptional customer retention record.
We are Hiring: Cyber Services Director
We are now looking for a Cyber Services Director to join our Leadership Team and take overall responsibility for the delivery, quality and growth of our cyber services function.
This is a high-impact leadership role overseeing Managed and Professional Services, Customer Success, Project Management and Internal IT. You will own approximately £12m of services revenue, and be accountable for customer retention, service quality, profitability and operational excellence.
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What You'll Do
- Lead and inspire a multi-disciplinary cyber services organisation.
- Build trusted relationships with customer CISOs, IT Directors and senior stakeholders.
- Own customer retention, service quality, margin performance and revenue delivery.
- Act as the senior escalation point for complex delivery, technical and customer issues.
- Partner with Technology and Commercial teams to ensure services remain innovative, scalable and aligned to customer needs.
- Contribute as a key member of the Leadership Team, helping shape the future direction of the business.
What We're Looking For
You will be an experienced senior leader from a cybersecurity services environment, with a strong background in Managed Services, MDR, SOC, DFIR and/or Professional Services delivery. You'll combine technical credibility with commercial awareness and have a proven ability to lead through others, developing high-performing teams that consistently deliver exceptional customer outcomes.
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We're particularly interested in individuals who:
- Have led large, multi-disciplinary service delivery teams.
- Have accountability for revenue, retention and service performance.
- Build lasting customer relationships and handle escalations with confidence.
- Balance strategic thinking with operational execution.
- Demonstrate strong leadership, collaboration and accountability.
If you're looking for an opportunity to join a growing, high-performing business where you can make a genuine impact on customers, people and long-term success, we'd love to hear from you.
Please apply by going onto our website and submitting your CV and covering letter to the link provided. Please note that we will not process applications made directly through LinkedIn.
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