Arctic Wolf
Cybersecurity Consultant / Concierge Security Engineer 2
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Concierge Security Engineer 2 – Newcastle, UK
At Arctic Wolf, we're not just navigating the cybersecurity landscape – we’re redefining it. Our global team of Pack members is driving innovation and setting new industry standards every day. Recognised globally – Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, Fortune Cyber 60 – and recognized as a Leader in IDC MarketScape for Worldwide Managed Detection and Response Services as well as a Gartner Peer Insights Customers' Choice. Our Aurora Platform secured CRN’s Products of the Year award 2024 in the inaugural Security Operations Platform category. Join us on our mission to End Cyber Risk.
About the Role
We’re seeking a Cybersecurity Consultant 2 / Concierge Security Engineer 2 in Newcastle to be a vital part of shaping the future of security operations.
Responsibilities
- Collaborate closely with senior cybersecurity engineers on real-world client projects.
- Serve as the primary point of contact for customers regarding security incidents reported by the Security Operations Center (SOC).
- Analyse structural weaknesses in customer environments to inform actionable recommendations.
- Co-author technical reports and documentation supporting customer environments.
- Troubleshoot security and technical issues under team guidance.
- Communicate basic security best practices to non-technical stakeholders.
- Build and maintain professional, trust-based relationships with customers.
- Analyse logs and events to identify potential threats or patterns.
- Continuously develop skills through mentorship and hands-on experience.
Requirements
Experience
- 2–3 years of experience in cybersecurity or related IT fields.
- Familiarity with:
- Network security
- Cloud infrastructure
- SaaS tools
- Identity management
- Prior exposure to risk and vulnerability management.
- Strong communication skills in English (verbal and written).
- Structured analytical mindset and problem-solving approach.
- Comfortable working in a team and eager to professionally grow.
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Technical Skills (Choose at least 4)
-
Networking Basics
- Understanding of TCP/IP, subnetting, and common networking protocols.
-
Operating Systems
- Knowledge of hardening Windows, Linux, or Unix environments.
-
Security Tools
- Exposure to firewalls, antivirus, or IDS/IPS systems.
-
Scripting
- Basic proficiency in Python, Bash, or PowerShell.
-
Vulnerability Assessment
- Experience using tools like Nmap, Nessus, or OpenVAS.
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Incident Response
- Foundational knowledge in managing and responding to security incidents.
-
Security Frameworks
- Awareness of MITRE ATT&CK or NIST frameworks.
Consultancy Skills
- Ability to clearly explain technical topics to non-technical stakeholders.
- Solution-oriented, analytical approach to security challenges.
- Client relationship-building skills.
- Experience documenting policies, procedures, or incident reports.
- Excels in collaborative teamwork.
- Highly motivated learner—thrives in fast-paced industries, keeps abreast of cybersecurity trends.
Why Join Arctic Wolf?
All employees at Arctic Wolf receive a competitive compensation and benefits package, including:
- Equity for all employees
- 28 days’ annual leave, 8 bank holidays, and paid volunteering days off
- Pension plan with employer matching
- Training and career growth programs
- Robust Employee Assistance Programme (EAP) including mental health support
- Comprehensive private employee benefits, including:
- Medical insurance, virtual GP, optical & dental cashback
- Life insurance (4× basic salary)
- Group income protection
- Fertility support & paid parental leave
- Commitment to diversity and inclusion – celebrate unique perspectives via the Pack Unity program.
- Corporate responsibility — fostering a collaborative, inclusive work environment.
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Security Requirements
This role adheres to Arctic Wolf Networks’ Information Security policies to protect business data (as per our employee handbook and policies). Background checks are mandatory.
Note: This position may require access to information protected under US export control laws (e.g., Export Administration Regulations). Authorization for handling restricted software/technology may be required post-offer.
We're proud to be:
- Top Workplace USA (2021-2024)
- Best Places to Work (USA, 2021-2024)
- Great Place to Work (Canada, 2021-2024 & UK, 2024)
- Served over 7,000 customers worldwide with over 2,000 channel partners.
How to Apply
If this opportunity excites you, share your CV and references.
Eligibility: Candidates must be eligible to work in the UK. Visa sponsorship is not provided.
Diversity & Inclusion
Arctic Wolf is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, sex orientation, national origin, age, disability, genetics, or any basis forbidden by federal laws.
Accessibility
Accommodations are available. To request support for any part of the application/hiring process, contact recruiting@arcticwolf.com or call 1-888-272-8429 requesting “Recruiting.”
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Skills