Halfords
Cycle Technician
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Cycle Technician
Senior Cycle Technician / Service Advisor Location: Nationwide (Halfords & Tredz stores) Age & Pay:
- Age 21+: £13.11 per hour
- Under 21: £11.25 per hour
About the Role
Do you have a passion for all things bike? We’re looking for hands-on, enthusiastic individuals who love cycling, service, and customer experience to join our team as Cycle Technicians or Service Advisors. Whether you're a fellow cyclist, a practical troubleshooter, or simply someone committed to making customer experiences amazing, this role could be for you.
In this pivotal role, you’ll:
- Deliver market-leading cycle service and repair across kids’ bikes, adults’ cycles, premium models, performance bikes, and electric cycles.
- Sponsor the highest-quality standards of bike care, helping customers retain and elevate their beloved two-wheelers.
- Perform most service and repairs yourself, tailoring solutions for each customer.
- Mentor new team members, fostering skill development in a supportive training-driven culture.
We invest heavily in you:
Train with industry-best experts and shape a career path—whether it’s within cycling, retail, or broader opportunities at Halfords.
Key Responsibilities
- Perform ** service and repair** on diverse cycles, from basic maintenance to complex repairs.
- Provide expert customer service, troubleshooting issues and advising clients on bike choices, upgrades, and care.
- Assist customers in finding and maintaining their dream bike, whether it's their first ride or the latest e-bike.
- Contribute to sales targets while offering honest, informed recommendations.
- Share expertise with colleagues, helping to train and onboard new team members.
- Work weekends and on a rotating rota, ensuring exceptional service availability.
- Adopt a strength-first approach, solving problems quickly and efficiently.
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Requirements
To thrive, you’ll need:
- Technical curiosity and experience in service, repair, or assembly of bikes (from fixed gears to hybrids/e-bikes).
- Customer service aptitude, ideally from retail or cycle-focused environments (ancillary experience is welcome!).
- A mission to learn and share knowledge, mentoring peers and driving team development.
- Comfort with achieving targets while maintaining a friendly, consultative customer engagement.
- Availability to work evenings, weekends, and structured shifts—including Bank Holidays and weekends.
- Bonus: ✅ A Halfords or Tredz discount ( prohibitively good inside the business, even beyond guaranteed wages).
Training & Development We’ll arm you with the skills and knowledge needed:
- In-depth Halfords S&P cycles training pathways (from Schematronic to Final solution classes).
- Dedicated workshops and outdoor sessions—turn theory into supercharged service vehicle wins.
**Why this role is * Bike Worthy *** Experience Halfords—the UK’s largest cycle retailer and motoring services provider—where cycling success is at the heart of what you do, day in and out.
Ideal for:
- Entry-level candidates passionate about tech and teamwork.
- Those wanting to progress from repairs to superior consultancy.
- Cyclists eager to turn your knowledge into fulfilling career moves.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Not sure if checklist demands match? Bring your ‘eager-to-learn’ attitude anyway—we prize potential and creativity over domestic perfection!
Inclusive & Equal Opportunity Role: Part of the One Halfords Family, we celebrate diversity. Teacher training, apprenticeship levy alignment, or adults retraining? We’ll celebrate every story here and support every path forward.
Employee Rewards & Perks Because your dreams shouldn’t come with generic benefits:
- �5’000 off one bike a year under our BikeTheferment Trade Purchase Scheme—target reductions.
- Retail discount: Save up to 25% across Halfords stores and 50% on garage appointments at Autocentre.
- Access to Halfords Breakdown Cover for Halfords Autocentre customers, with e-bike support at no cost.
- Discounts on Halifax life admin: Travellers Insurance, holidays, restaurants, and grocery deliveries.
- Wellbeing support: Confidential helplines (24/7) from Canadian Mental Health.
- Cycle-to-Work scheme to unleash your daily ride guilt-free.
- Progress via shares: Halfords saves scheme for on-track career starters.
- **Dosethrough ’Wagestream’ – manage pay 30% early with automatic robotic rainy-day planning.
- Health cash plan: Annual £250 to boost medical or lifestyle goals.
Life with Halfords: Our numbers are growing—we’re pushing boundaries in electric mobility and motoring services. Join a team with unity, open-minded progress, and forward-thinking happiness.
We’re always hiring—the candidate might be you. Visit [Refer a Friend pages] to apply 24x7.
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