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DWR Cymru Cyfyngedig Welsh Water Plc

Cynghorydd Cwsmeriaid

Cardiff
£26.2k – £28.9k/yr
Posted about 20 hours ago
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Rhif Cais y Swydd

8930

Math o Waith

Dros Dro

Swyddogaeth y Swydd

Gwasanaethau Cwsmeriaid

Cwmpas Cyflog

£26,200.00 - £28,883.00

Lleoliad

South East Hub

Werth ei wybod

Beth fyddwch chi’n gyfrifol amdano

Oes gennych chi brofiad o ddarparu gwasanaeth gwych i gwsmeriaid? Ydych chi'n gallu gweithio i derfynau amser? Byddwch chi'n gwneud y canlynol fel rhan o'r rôl hon:

  • Gweithredu fel pwynt cyswllt i gwsmeriaid er mwyn lleihau nifer y cwynion
  • Blaenoriaethu a chynllunio'r gwaith ar gyfer y tîm
  • Monitro adborth er mwyn sicrhau y caiff unrhyw waith dilynol ei drefnu
  • Cydlynu amserlenni gwaith er mwyn lleihau'r teithio rhwng swyddi gan ystyried patrymau gwaith y tîm
  • Cynnal cydberthnasau gwaith da â'r tîm a rhanddeiliaid allanol eraill

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

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Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

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Amdanoch chi

Oes gennych chi brofiad yn meithrin cydberthnasau da â chwsmeriaid? Ydych chi'n dda yn dilyn prosesau? Byddwch chi'n gwneud y canlynol fel rhan o'r rôl hon:

  • Rhoi profiad gwych i'r cwsmer
  • Datrys problemau y tro cyntaf
  • Sicrhau bod y data yn gywir ac yn diwallu ein hanghenion
  • Rhoi cymorth i'r cwsmer â thaliadau
  • Cynnig syniadau ac awgrymiadau ar sut i wella'r gwasanaeth i'r cwsmer

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Dŵr Cymru Cyf, cwmni cyfyngedig a gofrestrwyd yng Nghymru rhif 2366777. Swyddfa Gofrestredig: Heol Pentwyn, Nelson, Treharris, Morgannwg Ganol CF46 6LY

© Dŵr Cymru Cyf 2019.

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Skills

Customer Service
Complaint Reduction
Work Planning
Feedback Monitoring
Scheduling
Relationship Management
Problem Solving
Data Accuracy
Payment Assistance

Location

Cardiff, Wales, United Kingdom

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