Lifeplus
Czech Customer Care Advisor - Remote + 1 Monthly Office Day
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Czech Customer Care Advisor - Remote + 1 Monthly Office Day
Lifeplus – Customer Care Administrator
About Lifeplus Established over 30 years ago, our mission is to be the world leader in holistic wellbeing, helping millions of people unlock the wellness within them.
We manufacture and distribute high-quality nutritional supplements directly to customers worldwide. Our team—comprised of passionate customers and colleagues—is dedicated to creating a lasting legacy of wellbeing.
At Lifeplus, we celebrate and embrace diversity, striving to build a caring and fun community.
The Opportunity
The Customer Care Administrator role serves as the first point of contact, delivering customer service, order processing, and relationship management while upholding Lifeplus’s values and standards.
Working across multiple communication channels, you’ll:
- Provide support by resolving queries,
- Process requests accurately,
- Maintain precise records,
- Foster long-term customer satisfaction and retention.
The role demands strong language skills, rigorous attention to detail, and a proactive approach to consistently delivering top-tier service.
Key Responsibilities
- Handle incoming calls, escalating inbound queries efficiently and in compliance with company policies and SLAs.
- Process customer orders, account adjustments, and administrative requests using internal systems.
- Initiate outbound calls to resolve inquiries and update customers.
- Cultivate positive relationships to encourage engagement and loyalty.
- Ensure data integrity by maintaining accurate records and updating customer profiles.
- Build a comprehensive understanding of Lifeplus products, processes, and operations to confidently assist customers.
- Contribute to continuous improvement of customer care processes.
- Stay current with operational updates, policies, and system changes.
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Requirements
Essential
- Fluent spoken and written English.
- Fluent spoken and written Czech.
- Proven experience in phone-based customer service or similar roles.
- Ability to handle inquiries and resolve issues through clear communication.
- Technical proficiency in using computer systems to manage customer records.
- Experience in accuracy-driven environments (e.g., administrative, compliance-focused roles).
Desirable
- Additional fluency in European languages.
- Prior experience processing customer orders or handling admin requests.
- Background in multilingual customer service teams.
- Experience with CRM, ticketing, or customer service platforms.
- Familiarity with sales order processing or similar systems.
Terms
- Shift Pattern: Monday–Friday, 08:00–16:15 ( UK time).
- Office Attendance: Mandatory 1 day/month.
- Salary: £26,500 (base).
- Bonus: Performance-based, linked to business and individual success.
- Salary Increment: After completing the structured LIFE Programme skills training, an additional £2,000 becomes part of contract.
Benefits
- 🌱 Wellness Rewards
- Monthly allowance: 3 free Lifeplus products + 50% discount on all others.
- Products or discounts taught via role align with your expertise as a referee!
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💰 Progression & Pay Perks
- LIFE Programme: Structured career development for administrators. Graduating confers a £2,000 salary uplift.
- Access to a Learning Management System (LMS) for self-paced upskilling.
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💡 Security & Resilience
- Inherited insurance coverage on day 1:
- Comprehensive Life Assurance.
- Permanent Health Insurance (stipulated 50% of base salary after six months of absence).
- Flexible leave policies (buy/sell holiday days).
- Inherited insurance coverage on day 1:
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🛍️ Employee Perks
- Team social events and annual company-wide gatherings (inviting partners).
- Corporate discounts: supplements, wellbeing products, leading retailers.
- Reported “health cash plan” (BHSF) covering:
- Vision (e.g., £25 for eye tests, £100 for screens/glasses),
- Therapy sessions,
- Out-patient fees and accidental injury care.
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🍎 On-site Support
- Weekly delivered fresh fruit + complimentary refreshments (tea/coffee, filtered water, dairy-free alternatives).
- Fully equipped communal kitchens.
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🥘 Wellness & Wellbeing
- Free Employee Assistance Programme (EAP) with confidential mental health support. -Employer-funded pension scheme (6% match).
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💪 Actively Leisure
- Discount on gym memberships plus a Cycle2Work scheme.
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Referral Reward Scheme
- Earn £250 cash per successful hire, with a £500 bonus upon probation completion.
- Referred candidates can join early.
Lifeplus encourages candidates with a passion for wellbeing, a positive attitude, and a drive to make a lasting impact.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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