Lifeplus
Czech/German Customer Care Advisor - Remote + 1 Monthly Office Day
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Czech/German Customer Care Advisor - Remote + 1 Monthly Office Day
Established over 30 years ago here at Lifeplus, our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.
At Lifeplus, we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
The opportunity
Our Customer Care Administrators are the first point of contact for our network, providing support across a wide range of customer queries and requests. This role combines customer service, order processing and relationship management, ensuring every interaction reflects the values and standards of Lifeplus.
Working across multiple communication channels, you will support customers by resolving queries, processing requests and maintaining accurate records, while building positive relationships that encourage customer satisfaction and retention. The role requires strong language skills, attention to detail and a proactive approach to delivering a consistently high standard of service.
What you’ll be doing:
- Handle incoming customer enquiries and requests via phone, ensuring they are resolved accurately and in line with company policies and service level agreements.
- Process customer orders, account changes and other administrative requests using internal systems.
- Make outbound calls where required to resolve customer queries and provide updates.
- Build and maintain positive relationships with customers to support engagement and retention.
- Maintain accurate records and ensure customer information is updated correctly.
- Develop a strong understanding of Lifeplus products, processes and business operations to support customer enquiries.
- Contribute to the ongoing improvement of customer care processes and ways of working.
- Keep up to date with operational processes, policies and system updates.
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What we’re looking for:
Essential:
- Fluency in spoken and written English.
- Fluency in spoken and written Czech.
- Fluency in spoken and written German or Polish.
- Experience providing customer service in a phone-based, customer-facing or service environment.
- Experience handling customer enquiries and resolving issues through effective communication.
- Experience using computer systems and applications to manage customer information and requests.
- Experience working in an environment where accuracy and attention to detail are important.
Desirable:
- Experience processing customer orders or administrative requests.
- Experience working in a multilingual customer service environment.
- Experience using customer service, ticket management or CRM systems.
- Knowledge of sales order processing or customer ordering systems.
Shift pattern:
- Monday to Friday; 08:00–16:15
- Office attendance: 1 day per month
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Salary
£26,500 GBP
Benefits
We care about your wellbeing:
🌱 Every month, receive three free Lifeplus products + 50% off any other product.
💰 Performance-based bonus.
Career growth:
🚀 LIFE Programme – structured onboarding for confidence & skill-building; £2,000 salary increase upon completion.
📚 Access to our Learning Management System (LMS).
Long-term security:
💖 Immediate coverage under our Life Assurance and Permanent Health Insurance. After six months off due to illness, receive 50% of your basic salary.
Flexibility:
🛫 Buy or sell holiday days to suit your needs.
Exclusive perks:
💎 Discounts at leading brands and special savings on Lifeplus nutritional products. Weekly fresh fruit delivery. Onsite fully equipped kitchen: free tea, coffee, milk (including alternatives), and filtered water.
Supportive benefits:
💸 6% employer contribution to a contributory pension scheme. 🎉 Annual company-wide events (including life partners). 💖 Employee Assistance Programme (EAP) for mental wellbeing. 👓 Contribution towards eye tests (£25), up to £100 for VDU-related glasses. Eye care vouchers available.
Stay active:
💪 Discounted gym memberships and Cycle2Work scheme.
Referral rewards:
🎁 Recruitment Referral Scheme: Earn £250 in cash when a friend joins, plus £500 after they pass probation.
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