Safetykleen
D365 CE Business Analyst
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D365 CE Business Analyst
D365 CE Business Analyst - Shape the Future of Dynamics 365 CE at Safetykleen
About Safetykleen
At Safetykleen, we help some of the world’s most critical industries operate more safely, efficiently and sustainably.
Across 15 countries, with more than 2,000 colleagues and over 1 million services delivered each year, we provide essential parts cleaning, waste collection, and environmental advisory services. Our solutions help customers reduce environmental impact and improve operational performance.
We have recently completed a business-transformational ERP migration and are now entering an exciting new chapter. We are building a high-performing technology team that will collaborate closely with business units to deliver best-of-breed capabilities across Dynamics 365, the Power Platform, and emerging technologies. Join a global growth business investing optimally in systems, processes, data, and digital capabilities.
The Opportunity
We are hiring a Dynamics 365 Customer Engagement (D365 CE) Business Analyst to help Safetykleen develop, refine, and maximise its platform’s potential.
This is a proactive Business Analyst (BA) role. You will work closely with stakeholders, end users, superusers, technology teams, and external partners to translate business challenges into clear requirements, practical solutions, and improved ways of working.
You’ll focus on optimising systems across Sales, Field Service, and Customer Service, enhancing processes, boosting adoption, and ensuring system use is consistent and scalable.
This is the ideal time to contribute—foundations are solid, appetite for improvement is strong, and ambitions are set to leverage technology, automation, and modern platforms for competitive advantage.
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What You’ll Be Doing
- Bridge the gap between business stakeholders, end users, super users, IT teams, and external D365 partners.
- Gather, document, and challenge requirements, converting business problems into actionable deliverables.
- Drive continuous improvement across Sales, Field Service, and Customer Service on the D365 platform.
- Translate gaps, feedback, and pain points into effective system and process upgrades.
- Support User Acceptance Testing (UAT), user groups, and feedback forums to enhance adoption and refine platform use.
- Collaborate with third-party partners to maintain, optimise, and improve service delivery.
- Provide functional support to end users and internal Technology team members.
- Produce user stories, process guidance, documentation, and best-practice learning materials.
- Analyse system issues to identify root causes, reduce redundancies, and improve user experience.
- Support incident management, problem escalation, and change management in line with ITIL best practices.
- Contribute to global project delivery within broader Technology transformation initiatives.
What We’re Looking For
We’re seeking a dynamic, commercially aware Professional Business Analyst with deep CRM and D365 CE expertise and the ability to lead changes across both technology and business areas.
Key requirements include:
- Experience with Dynamics 365 CE, ideally across Sales, Field Service, and/or Customer Service.
- Strong business analysis background, specialising in CRM, business applications, or Technology Transformation.
- Proven expertise in requirement gathering, user story writing, and solution design.
- Comprehensive understanding of the Power Platform, including Power Apps, Power Automate, and Dataverse.
- Confidence communicating with stakeholders, superusers, technical teams, and external partners.
- Effective communication skills to translate business needs into clear, functional requirements.
- Process improvement mindset, with the ability to challenge inefficiencies and streamline workflows.
- Strong analytical, problem-solving, and organisational abilities.
- Hands-on experience supporting UAT, user adoption, system improvements, and change management.
- English fluency required, with a plus for proficiency in another Western European language.
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While D365 CE certifications, Business Analyst certifications, or Functional Consultant qualifications are a bonus, real-world experience in owning and delivering solutions is paramount.
The Package
Annual package spans £65,000–£70,000, plus attractive benefits including:
- 10% annual company bonus
- 30+ days paid holiday, plus bank holidays
- 5% contributory pension scheme
- Family life assurance up to 3x salary
- Private healthcare from day one
- Enhanced maternity/paternity pay
- Cycle to Work scheme
- Access to learning and development opportunities via internal and external training
- Employee recognition programme with rewards
- Employee referral scheme
- Retail discounts and cashback perks
- 24/7 Employee Assistance Programme with confidential support
- Wellbeing-focused discounts (e.g., Virgin Active memberships, Gymflex, and Tastecard)
Safetykleen is devoted to an inclusive workplace and demonstrates equal opportunities for all candidates.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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