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Microsoft Dynamics 365 CRM Functional Consultant – Hybrid Role
(Office travel to London required occasionally)
Join a team of passionate thought leaders in a dynamic and collaborative environment! The Cognizant Microsoft Business Group’s Business Applications team is hiring for our next Microsoft Dynamics 365 CRM Functional Consultant.
About the Role
The Microsoft Business Group is a cloud-first, full-service Microsoft partner, committed to delivering innovative technology solutions that transform human challenges. We drive transformational results for clients across all sizes, geographies, and industries, delivering full lifecycle solutions—from planning and deployment to ongoing support.
This hands-on functional consulting role will have you:
- Leading Dynamics 365 CRM solutions for public sector customers.
- Collaborating with stakeholders, business analysts, delivery teams, and technical specialists.
- Mapping business processes, challenging thinking, and shaping practical, scalable solutions aligned with client outcomes.
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Key Responsibilities
- Conduct discovery sessions, workshops, and business process mapping with client stakeholders.
- Translate business challenges into clear requirements, user stories, product backlogs, and solution designs.
- Advise clients on how Dynamics 365 Customer Engagement (CE) capabilities align with their operating model and future ambitions.
- Support fit-gap analysis, solution configuration, functional design, and user expectation management in Agile delivery projects.
- Collaborate with developers, architects, and delivery leads on data integration, migration, performance, and implementation.
- Help shape estimates, proposals, RFP/RFI responses for new Dynamics 365 opportunities.
- Guide business analysts, agile teams, and client stakeholders through successful solution delivery.
What You’ll Bring
Core Requirements
- Strong functional consulting experience with Microsoft Dynamics 365 Customer Engagement (Dynamics 365 CE/CRM).
- A confident client-facing approach, with skills to lead workshops and communicate with technical and non-technical audiences.
- Experience in:
- Gathering requirements, refining backlogs, mapping processes, and shaping functional designs in Agile environments.
- Working with client stakeholders, business analysts, product owners, or agile teams to bring ideas to implementation.
- Good understanding of:
- Dynamics 365 configuration, extensibility, data migration, integration, and performance optimisation.
- Commercial bids, estimates, proposals, or pre-sales support.
- Microsoft Azure and DevOps delivery practices.
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Nice to Have
- Experience in public sector or complex enterprise environments.
- Product ownership or product management experience.
- Hands-on experience with:
- Azure DevOps or Power Platform.
- Wider Microsoft Business Applications.
- Microsoft Dynamics 365 certifications.
Ready to Make an Impact?
If you thrive in a role that combines consulting, collaboration, and cutting-edge Microsoft technology—while delivering work that truly matters—we’d love to hear from you!
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