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D365 Functional Consultant
D365 Functional Consultant – Warehouse Management System (WMS)
About the Role
We’re seeking a D365 Functional Consultant who will shape and optimise our Warehouse Management System (WMS) within Dynamics 365. Working closely with warehousing, logistics, finance, and IT teams, you’ll capture business requirements, configure solutions, and deliver enhancements that optimise AO’s operations.
This role demands hands-on expertise in functional design, configuration, testing, and adoption—from troubleshooting daily issues to driving continuous improvement. You’ll ensure our systems provide real value by aligning them with operational and strategic goals, collaborative across Finance & Operations (F&O) modules, PowerApps integrations, and reporting solutions.
Key Responsibilities
- Collaborate across Warehousing, Logistics, Finance, and IT to translate business processes into functional specifications and documentation
- Configure and optimise D365 WMS solutions, supporting Finance/F&O where applicable
- Lead functional, regression, and user acceptance testing, manage defects, and validate outcomes
- Design and deliver training sessions while creating user guides for adoption of new features
- Provide day-to-day functional support, troubleshooting issues and ensuring system stability
- Align with IT Service Management (ITSM) to ensure SLA compliance in service delivery
- Champion Dynamics 365 functionality, identifying opportunities to adopt new roadmap features
- Stay current with latest Dynamics 365 ecosystem developments, applying best practices for optimisation
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Requirements
Essential
- Minimum 5 years’ experience as a Dynamics 365 Functional Consultant with a strong focus on WMS
- Deep knowledge of warehouse operations, including inventory, receiving, picking, packing, replenishment, and shipping
- Previous experience in Finance (F&O) modules (highly beneficial)
- Practical experience with functional and regression testing using Azure DevOps or similar
- Expertise in translating business needs into technical solutions while configuring ERP systems
- Strong stakeholder engagement, communication, and teamwork skills
- Proven experience in application support via incident management and service requests
- Ability to prioritise and manage tasks in a fast-paced, agile working environment
Desired
- Familiarity with Agile delivery methods and tools (e.g., JIRA, Azure DevOps)
- Experience with Power BI for reporting and data analysis
- Broad understanding of supply chain and logistics integration with WMS and Finance modules
About AO
We specialise in appliances and electrical goods, from washing machines and TVs to mobile phones and smart home devices. For 25+ years, our UK’s most trusted electrical retailer reputation has been built on trust and excellence—achieving 4.9 on Trustpilot from hundreds of thousands of reviews.
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At AO, we don’t just aim for success—we thrive through relatable teamwork and purpose. Every AOer understands how their role impacts customers’ lives. More than a job, it’s a community-driven value system that empowers personal growth and meaningful contributions.
Our Benefits
AO invests in our team’s well-being and work-life harmony, both inside and outside the office:
- Holidays: 25 days (increasing to 27 after 2 years), plus bank holidays
- Pension: Contribute 5% of salary, we match it for extra growth potential
- Entertainment: Exclusive AO Arena tickets, pre-sale access, and VIP perks
- Wellbeing:
- Discounted gym memberships and onsite spa
- Help @ Hand scheme: Virtual GP access, mental health support, and more
- Discounts: Exclusive savings across AO’s entire product range
- Family Leave: Enhanced maternity/paternity/adoption leave
- Make a Difference: 2 fully-paid charity days per year
- On-site Perks:
- Free parking
- Complimentary breakfast
- Subsidised in-house coffee shop
For a full list of benefits, visit our [AO Benefits Page](insert Link).
#AO | Building Brilliant Every Day
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