Nigel Frank International
D365 Lead Consultant
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Microsoft Dynamics 365 CRM Lead Consultant (Power Platform)
Salary: £65,000 – £70,000
Location: UK-based, Remote (with occasional travel)
Reports to: Head of Operations
Employment Type: Full-time, Permanent
Role Overview
We are seeking an experienced Microsoft Dynamics 365 CRM Lead Consultant with strong Power Platform expertise to lead the design and delivery of CRM solutions for a varied client base. This role plays a key part across the full delivery lifecycle, combining hands-on technical capability with strong consulting and stakeholder engagement skills.
You will act as a trusted advisor, supporting clients from discovery through to implementation, training, and ongoing platform optimisation. The role requires someone comfortable working across multiple projects while maintaining a high standard of delivery and customer experience.
Working Arrangements
This is a home-based role with standard working hours aligned to a typical UK working day. Some UK travel will be required for client workshops, training sessions, internal meetings, and industry events.
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Key Responsibilities
- Act as the primary subject matter expert for Microsoft Dynamics 365 CRM and the Power Platform
- Lead end-to-end CRM engagements, from requirements gathering through configuration, deployment, and post-go-live support
- Facilitate stakeholder workshops to capture business requirements and translate them into effective technical solutions
- Configure and extend Dynamics 365 using Power Platform tools, ensuring solutions align with best practice
- Support the ongoing enhancement and optimisation of CRM solutions, including integrations and process improvements
- Deliver system demonstrations, user training, and knowledge-transfer sessions
- Ensure structured delivery practices are followed across development, testing, and release phases
- Work closely with project managers and delivery teams to ensure clear communication and successful outcomes
- Maintain consistency, quality, and governance across all assigned projects
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Essential Skills & Experience
- Significant hands-on experience delivering Microsoft Dynamics 365 CRM solutions
- Strong expertise with the Microsoft Power Platform
- Experience leveraging AI-driven capabilities and Copilot features within the platform
- Proven ability to deliver customer-facing workshops and training sessions
- Excellent written and verbal communication skills
- Strong problem-solving ability with attention to detail
- Microsoft Power Platform Fundamentals certification (PL-900 or equivalent)
Desirable Skills & Attributes
- Advanced Microsoft Power Platform or Solution Architect certification (e.g. PL-600)
- Experience working in a consulting or multi-client delivery environment
- Ability to manage workload effectively across multiple concurrent projects
- Self-motivated, proactive, and comfortable working with minimal supervision
- Collaborative mindset with a strong focus on quality and customer outcomes
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