Gazelle Global
D365 Solution Architect
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The Role
You will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with business and technical stakeholders to translate requirements into scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem.
Your Responsibilities:
- Lead solution architecture and design for Dynamics 365 Customer Service-centric engagements
- Own end-to-end solution definitions including functional, technical, integration, and data architecture
- Engage directly with customer stakeholders to understand business processes, challenges, and outcomes
- Design and build hands-on Proof of Concepts (POCs) to validate solution approaches and demonstrate value
- Define application landscape including Dynamics 365, Power Platform
- Ensure solutions align with non-functional requirements such as security, scalability, performance, and compliance
- Provide architectural governance, design assurance, and technical leadership during delivery
- Guide and mentor functional consultants and developers across the delivery lifecycle
- Support activities including solution walkthroughs, estimates, and technical responses
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Your Profile
- 10+ year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments
- Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management
- Proven ability to design and build POCs, demos, and reference implementations
- Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages)
- Experience designing integrations
- Strong customer-facing skills with the ability to communicate complex solutions clearly
- Experience working in regulated or large-scale environments with strong governance needs
- Ability to balance out-of-the-box capabilities with configuration and customisation
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Desirable Skills/Knowledge/Experience:
- Experience with Copilot, AI-enabled customer service, or knowledge management solutions
- Exposure to public sector or highly regulated industry programmes
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