DA Complaints Handler- 6 month FTC

Location: Schaumburg, IL.

Hybrid Role: In-office two days of your choice. Work remotely three days a week.

Job Description

We are in search of an experienced insurance professional responsible for investigating, evaluating, and settling complex cargo liability claims by examining policies, gathering evidence, analyzing loss details, negotiating settlements with involved parties, and ensuring compliance with company guidelines, often handling high-value or intricate claims with a focus on minimizing losses; requiring strong knowledge of cargo legal liability insurance policies, shipping regulations, and claims handling procedures.

The Claims Liability Manager will ensure all claims; RIG Cargo Liability Claims are handled in a timely basis. Performs administrative functions related to the handling of those claims, and will follow the Claims Departments Policies, Procedures, Rules and Regulations; this role reports to the SVP Claims.

Responsibilities

• Direct day to day operations of the liability claims department and ensure that claims are processed within client and company guidelines including delegating workload and oversight for all processes and approvals within the department.
• Lead teams of adjusters, manage litigation strategies, and set reserves, aiming to minimize claim costs while providing quality service.
• Empowers the Claims leadership team and support the department, ensuring quality claims metrics and service level agreements are met.
• Collaborates with the leadership from cross functional departments to ensure efficiency and proper prioritization of the claims adjudication process.
• Provide regular feedback, support and leadership regarding department level performance in critical areas such as KPI, company policy and procedure adherence, and client and employee satisfaction.
• Updates records, files and computer databases as needed.
• Serve as process expert to identify and approve process changes impacting the Claim Domain operations.
• Strategic Negotiation: Negotiate settlements and oversee outside counsel on litigation strategy.
• Maintain and develop positive relationships with clients, team members, underwriters, and other departments.
• Collaborate with and openly shares knowledge with colleagues.
• Serve as primary liability point of contact and liaison within the Claims team, supporting both binder and non-binder claims/customers.
• Work with Compliance to prepare and respond to Department of Insurance Complaints, BBB complaints, as well as taking calls from customers with questions and or complaints.
• Coordinates development of Claim forms and letters and serves as department resource on forms and letter issues.
• Handle all payment approvals, claim closing requests, reserve approvals within authority level.
• Have ability to change priorities depending on the inventory load, handling claims.
• Team Leadership: Direct, train, and mentor claims personnel, conducting performance evaluations and managing workload distribution.