T H WHITE Group
Dairy Service Engineer Supervisor
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Dairy Service Engineer Supervisor
Service Team Supervisor – Advanced Milking Technologies (DeLaval Dealer)
Location: Attleborough, South of England
About the Role
At T H White Dairy, we’re a leading DeLaval dealer, driving innovation across the UK’s dairy sector with cutting-edge milking technologies, including robotic milking systems and parlour solutions. We’re now looking for an experienced Engineer to take on our Service Team Supervisor role—a hands-on leadership position overseeing a specialist team across the South of England.
As Service Team Supervisor, your responsibility will be to drive our service sevenfold. 75% of your role will be on-site, tackling installations, routine servicing, and break-down response for both automated milking systems and conventional parlours, while the remaining 25% is office-based in our Attleborough depot.
You’ll manage our depot’s service goals, allocate tasks, ensure team development and welfare, and coordinate across short- and long-term customer needs—always with an eye on scheduling and client satisfaction.
Key Duties & Responsibilities
Technical Leadership
- Install, service and repair conventional and robotic milking parlours
- Utilise hands-on mechanical, hydraulic and electrical engineering expertise in the field
Team Management & Supervision
- Supervise and allocate roles and tasks for the dairy service team in Attleborough
- Maintain and schedule the call-out rota to ensure optimal coverage
- Oversee holiday planning and manage short-term absences effectively
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Customer & Stakeholder Relations
- Conduct client liaison, problem-solving and clear communication to guarantee customer satisfaction
- Prioritise and multitask between urgent and planned tasks
Operations & Administration
- Monitor and meet service targets linked to depot performance Focus Weekly Operations (By Rota) – Currently approximating 1 week in 3 on-call duty
About You – The Ideal Candidate
We’re looking for a hardworking, self-starter with a proven track record in engineering leadership. You’ll have:
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Experience as a supervisor or a senior engineer looking to step into a leadership role
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Proven can-do attitude with a commitment to excellence
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Mechanical, hydraulic, and electrical engineering skills (specific to dairy technology)
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Exceptional communication skills, both written and verbal
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Ability to multitask, prioritise and adapt quickly—whether trouble-shooting tech issues or managing reschedule in the field
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Independence, with the ability to work both solo and as part of the team
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Self-motivation to deliver high standards in both workshop and client environments
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Mandatory Qualifications:
- Full UK driving licence (essential for fieldwork)
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What We Offer
At THW Dairy, we believe people are our greatest asset. Our competitive benefits package is designed to support you both now and throughout your career:
Competitive Package
- Competitive hourly rate, negotiable based on experience
- Overtime paid at 1.5x the hourly rate
- On-call payments for required roaster assignments
Professional Development
- Exclusive manufacturer training to sharpen your expertise
- Pension scheme with employer contributions up to 8.5% and total 12.5% after qualifying period
- Life Assurance offer of up to 5x annual salary with service
Work-Life Balance
- 23.5 days holiday per year, plus all UK bank holidays
- 2 days company store discount vouchers assigned annually for a range of products
Team Benefits
- Real stake in the business via our THW Share Plan
- Association with a long-established group, offering cross-departmental career development. This is not limited to dairy applications alone.
- Cross-team development pathways to promote innovation and growth
Whilst we do not perform any applications through third-party recruitment agencies, we appreciate their role in sourcing talent. Interested candidates can reach out directly to discuss opportunities.
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