T H WHITE Group
Dairy Service Engineer Supervisor
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T H WHITE Dairy
T H WHITE Dairy is a leading DeLaval dealer supporting dairy farms across the south of England with advanced milking technologies, including market-leading robotic milking systems, parlours, cooling and related dairy equipment.
Service Team Supervisor
Due to internal investment, we are recruiting for an experienced engineer to become our Service team Supervisor to lead our specialist team of Service Engineers across the region.
About the Role
This is a hands-on Supervisory role. You’ll spend approximately 75% of your time out in the field installing, servicing, and responding to breakdowns of automated milking systems and conventional parlours. The remaining 25% of the role will be office-based in Attleborough.
The Working Supervisor will be responsible for the delivery of service goals, working to depot individual service targets, and appraising and facilitating the ongoing development of the service team, dealing with both their welfare and their development. You'll also be responding to long-term and short-term needs and ensuring scheduling meets the needs of our customers.
Hours
- Full-time, 39 hours per week
- Monday - Friday
- Some on-call will be required on a rota basis (1 week in 3 at the moment)
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Key Duties Will Include
- Installation, service, and repair of conventional and robotic milking parlours
- Supervision and workforce allocation of roles and tasks in the dairy service team at Attleborough
- Maintaining and scheduling the call-out rota
- Customer/client liaison, problem-solving, and excellent communication on jobs to ensure customer satisfaction
- Resource management – holiday planning and managing around short-term absences
The Ideal Applicant
- Prior supervisory experience or a senior engineer looking to step up
- Can-do attitude
- Hands-on Mechanical, Hydraulic, and electrical engineering capability in a similar role
- Good communicator
- Able to multitask and prioritize workload
- IT Proficiency
- Flexible and able to quickly change between tasks or changing situations
- Be presentable and happy to engage with customers
- Attention to customer requirements and detail
- Team player
- Conscientious and hard-working
- Ability to work on own and as a part of our team either in our workshop or on customers' sites
- Full UK Driving Licence
Benefits
T H White Dairy is part of the wider T H White group. We believe that people are our most important and valuable asset and it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.
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We offer a great range of benefits that reward you now and as your career progresses, including:
- Competitive hourly rate, negotiable depending on experience
- Additional overtime paid at time and a half
- Additional payments for being on call
- Fully expensed company van
- Formal manufacturer training
- 23.5 days holiday entitlement + bank holidays
- Company pension scheme offering employer contributions of up to 8.5% and a combined contribution of 12.5% after a qualifying period
- Life Assurance cover providing up to 5 times salary with service
- Share Plan - providing our employees with a real stake in the business
- Cross-divisional career development plans, providing you with a range of future job opportunities across our large organization
- Staff discounts on a huge variety of products (such as clothing, footwear, household, pet, and selected machinery lines) at our agricultural and country stores
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