Cambridge City Council
Damp and Mould Coordinator
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Job Description
We’re looking for two permanent, proactive and customer-focused Damp and Mould Co-ordinators to join our Homes and Properties team.
This is a critical role where you will take ownership of damp, condensation and mould cases from initial report through to resolution. You will ensure homes are safe, compliant, and meet the requirements of Awaab’s Law, while delivering a high-quality service to tenants and leaseholders.
What You’ll Be Doing
- Managing damp, condensation and mould (DCM) cases end-to-end, ensuring timely resolution
- Handling the DCM inbox and prioritising inspections and follow-on works
- Liaising with tenants, contractors, and internal teams to coordinate repairs and updates
- Monitoring contractor performance, chasing works, and escalating issues where needed
- Acting as a key point of contact for tenants throughout repairs, including property visits where required
- Supporting temporary relocations where necessary
- Managing customer enquiries and preventing escalation to complaints
- Supporting complaints, disrepair cases and ombudsman enquiries
- Producing reports, analysing trends, and contributing to service improvements
- Maintaining accurate records and ensuring compliance with policies and KPIs
What We’re Looking For
Experience and Skills
- Experience working in a similar role within social housing (ideally 2+ years)
- Strong understanding of housing regulations and Awaab’s Law
- Experience working in a customer-focused role
- Confidence using IT systems and managing data
- Experience working to deadlines and handling urgent situations
Skills & Knowledge
- Strong organisational and case management skills
- Good knowledge of property maintenance and health & safety
- Excellent communication and customer care skills
- Ability to problem-solve and make decisions in a fast-paced environment
- Experience working with contractors and managing service delivery
- Strong attention to detail and record-keeping skills
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Personal Attributes
- Resilient and able to manage a busy workload
- Empathetic and customer-focused
- Team player with a collaborative approach
- Proactive and motivated to deliver service improvements
Occasional travel within the city and visits to tenant homes
Why join us?
As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Free swimming at CCC swimming pools
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Annually negotiated pay and award progression
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Hours
This is a full-time role, for 37 hours per week.
Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.
Contract
Permanent
Salary
£32,597 - £36,363 per annum (City Pay Band 4), pro rata for part time.
Location
This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly. Occasional site visits required.
More Information
You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.
If you would like an informal chat, please email Laura.herreramartin@cambridge.gov.uk
Application Process
You can follow the on-screen instructions to ‘Apply Online’ and submit an application.
If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability.
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
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