Haystack
Data Analyst
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Data Analyst
Client Data Support & Reporting Specialist
We're working with a dynamic data company that excels at transforming complex data into actionable insights, building robust data architectures, portals, models, and reporting solutions.
The Role
Core Responsibilities
- Own the client support queue, including triaging, prioritising, and proactively communicating updates
- Diagnose and resolve data issues with a focus on root cause analysis
- Develop new data views, implement tweaks, and enhance existing client solutions
- Identify recurring patterns in support tickets and implement permanent fixes
- Collaborate with developers and consultants for complex technical challenges
- Engage directly with clients to explain, reassure, and provide training
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Requirements
- A few years of experience as a data or BI analyst, including dashboard building and fixing for end users
- Hands-on experience with BI tools such as Sisense, Power BI, or Tableau
- Strong data fundamentals, including:
- SQL
- Data modelling
- Intuitive understanding of data anomalies
- Ability to remain calm and organised while managing multiple competing requests
- Excellent communication skills to explain technical concepts to non-technical clients
- Right to work in the UK
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What’s On Offer
- Competitive salary between £28,000 - £36,000, depending on experience
- Remote-first work environment, with occasional travel (approximately two days per month)
- 25 days holiday plus bank holidays
- Company pension scheme
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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