Response Informatics
Data Analyst
London
Posted about 17 hours ago
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Role: Data Analyst
Location: London, UK
Type: Full-time (Onsite)
Key Responsibilities:
- Analyse complex datasets to identify trends, root causes, business opportunities, and actionable recommendations.
- Perform advanced data extraction, transformation, and analysis using SQL.
- Work with large-scale datasets across cloud data platforms including GCP, Azure, AWS, BigQuery, and Databricks.
- Design, build, and maintain dashboards and automated reports using Power BI, Tableau, Qlik, or Looker.
- Develop performance reporting frameworks and KPI dashboards for business stakeholders.
- Measure and analyse customer journeys, digital product performance, platform health, operational KPIs, and service metrics.
- Partner with Product, Engineering, Operations, and Business teams to understand reporting requirements and deliver analytical solutions.
- Translate complex analytical findings into clear, evidence-based recommendations for technical and non-technical stakeholders.
- Present insights through effective data storytelling to support strategic and operational decision-making.
- Ensure data accuracy, governance, consistency, and reporting quality across multiple data sources.
- Identify opportunities to improve customer outcomes, operational efficiency, and overall business performance through analytics.
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Must Have Skills
1. Data Analytics & Insight Generation
- Strong analytical thinking with the ability to identify:
- Trends
- Root causes
- Business opportunities
- Actionable recommendations
- Experience working with complex datasets and converting analysis into business insights.
2. Advanced SQL & Data Management
- Advanced SQL skills.
- Experience querying and analysing large datasets.
- Experience working with one or more cloud-based data platforms:
- Google Cloud Platform (GCP)
- Microsoft Azure
- Amazon Web Services (AWS)
- BigQuery
- Databricks
3. Reporting & Data Visualisation
- Hands-on experience developing dashboards and reports using one or more of:
- Power BI
- Tableau
- Qlik
- Looker
- Experience creating executive dashboards, operational reporting, and KPI visualisations.
4. Product & Digital Analytics
- Experience measuring and analysing:
- Customer journeys
- Digital product performance
- Platform health
- Operational KPIs
- Service metrics
- Ability to identify optimisation opportunities through digital analytics.
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5. Stakeholder Management & Data Storytelling
- Excellent stakeholder management skills.
- Ability to communicate complex analytical findings in a simple and compelling manner.
- Strong experience influencing both technical and non-technical stakeholders through evidence-based recommendations.
- Excellent presentation and communication skills.
6. Business & Commercial Acumen
- Strong understanding of how analytics drives:
- Customer outcomes
- Operational efficiency
- Commercial performance
- Business objectives
- Ability to translate insights into measurable business impact and strategic recommendations.
Preferred Skills
- Experience working within enterprise-scale digital transformation or customer experience programmes.
- Experience in Telecom, Digital Products, Technology, or Customer Operations environments.
- Knowledge of data governance, data quality, and reporting best practices.
- Familiarity with Agile ways of working and cross-functional product teams.
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Skills
Data Analytics
SQL
GCP
Azure
AWS
BigQuery
Databricks
Power BI
Tableau
Qlik
Looker
Data Visualization
Stakeholder Management
Data Storytelling
Product Analytics
Digital Analytics
Location