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Data Analyst - Trust
Data Analyst - Fraud & Integrity Analytics
Trustpilot: The Universal Symbol of Trust
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
About the Role: Join the TrustGuardians
Trustpilot's mission is to create better experiences for everyone through our platform. But to do that, we need to protect the integrity of our community and deeply understand how our consumers perceive trust. Now, we're looking for a Data Analyst to support our regulatory duty and protect trust for our platform and consumers.
This team is the guardian of our platform. They use data to stay one step ahead of bad actors, working with the teams that build the models and detection systems that identify fake reviews and ensure Trustpilot remains a universal symbol of integrity.
As a Data Analyst at Trustpilot, you will collaborate with Trusties in our Trust, Comms and Marketing teams and spend your time digging through our data to provide them with data-driven insights, as well as analytics and dashboards/reporting. You’ll help them use data to answer their toughest questions and proactively identify areas that need a little support.
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Responsibilities
As a key member of the Analytics team, you’ll primarily focus on:
- Being the main contact point for all regulatory and compliance reporting
- Delivering expert analytics and insights to different parts of the business, through both workstream-driven initiatives and ad-hoc inquiries
- Building data sets and dashboards that support our Trust data integrity and auditability requirements
- Picking the right solution for any problem using your arsenal of analytical tools and methods
- Working closely with Comms, Investor Relations, Marketing, Compliance or Trust teams to understand their data requests and goals to deliver outstanding solutions
- Presenting and promoting your work to the wider business, enabling data-informed decision-making
- Scoping and documenting projects
- Standardising and automating key reports ensuring integrity, governance and data quality
Qualifications & Requirements
To thrive as a Data Analyst, you’ll bring:
- Knowledge of reporting best practices and experience delivering actionable insights leveraging BI tools (we use Looker)
- Experience in stakeholder and project management, confidently delivering results back to the business
- Advanced SQL skills (we use BigQuery)
- Data modelling experience, ideally with DBT or similar tools for data pipelines
- Familiarity with Python (desirable)
- Experience with key analytical and statistical methodologies, such as:
- Model-based analyses (regression, clustering etc.)
- Cohort analysis
- Familiarity with Airflow and A/B testing
- Excellent written and verbal communication skills
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Company Culture & Benefits
- Purpose-driven: Trustpilot helps people and businesses help each other.
- Diverse and inclusive: A global workplace with over 50 nationalities, creating an environment where different viewpoints and experiences are valued and respected.
- Growth opportunities: We offer you the autonomy to shape your career.
- Headquarters in Copenhagen with international offices: We’re rapidly growing, expanding across cities like Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan, and New York.
- Anonymous reporting and continuous feedback: We’re consistently improving our practices and employee experience.
Join Us!
Trustpilot is committed to an inclusive environment where everyone from all backgrounds can thrive. If you fit these credentials and wish to contribute your expertise, we’d be delighted to hear from you!
For any adjustments in the recruitment or application process concerning a potential disability, please contact our Talent Acquisition Team at talent.acquisition@trustpilot.com, quoting the role you want to apply for.
We can’t wait for you to help us continue on our journey to the heart of trust.
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