Fortray Global Service Limited
Data & Business Insights Analyst
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Job Summary
We are looking for a detail-oriented and analytical Data & Business Insights Analyst to join our team. This entry-level role is ideal for individuals who are passionate about data analysis, business intelligence, and using data to support strategic decision-making. You will work with cross-functional teams to collect, analyze, and visualize data, helping identify trends and opportunities that drive business performance.
Key Responsibilities
- Collect, clean, and analyze data from various business sources.
- Assist in creating reports, dashboards, and data visualizations.
- Support business teams by providing data-driven insights and recommendations.
- Monitor key performance indicators (KPIs) and identify trends or anomalies.
- Conduct market, customer, and operational data analysis.
- Help maintain data accuracy, consistency, and quality.
- Collaborate with business stakeholders to understand reporting requirements.
- Assist in documenting data analysis processes and business metrics.
- Support ad hoc reporting and analytical projects as required.
- Stay up to date with data analytics tools and industry best practices.
Required Qualifications
- Bachelor's degree in Data Science, Business Analytics, Computer Science, Information Technology, Statistics, Mathematics, Economics, Business Administration, or a related field.
- Recent graduates are encouraged to apply.
- Basic understanding of data analysis and statistical concepts.
- Proficiency in Microsoft Excel or Google Sheets.
- Strong analytical, problem-solving, and critical-thinking skills.
- Good written and verbal communication skills.
- Ability to organize, interpret, and present data effectively.
- Willingness to learn new analytical tools and technologies.
Preferred Skills
- Basic knowledge of SQL for querying databases.
- Familiarity with Power BI, Tableau, or Google Looker Studio.
- Basic knowledge of Python or R for data analysis is an advantage.
- Understanding of business intelligence (BI) concepts and KPIs.
- Familiarity with data visualization techniques.
- Knowledge of Git or other version control systems is a plus.
- Understanding of Agile methodologies is an advantage.
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What We Offer
- Comprehensive training and mentorship from experienced data and business professionals.
- Hands-on experience with real-world business intelligence and analytics projects.
- Exposure to modern data analytics and visualization tools.
- Supportive and collaborative work environment.
- Professional development and certification opportunities.
- Performance-based career growth.
Equal Opportunity Employer
We are committed to fostering an inclusive and growth-oriented workplace and encourage applications from all qualified candidates.
Job Summary
We are seeking a proactive and customer-focused Platform Support Engineer to join our team. This entry-level role is ideal for individuals who are passionate about technology, troubleshooting, and providing technical support. You will assist in maintaining platform performance, resolving user issues, and supporting the smooth operation of applications and systems while gaining hands-on experience with modern support tools and technologies.
Key Responsibilities
- Provide first-line technical support for platform and application-related issues.
- Assist in troubleshooting software, system, and user-reported problems.
- Monitor platform performance and report incidents or service disruptions.
- Escalate complex technical issues to senior engineers when necessary.
- Maintain accurate records of support requests, resolutions, and system updates.
- Assist with user account management, access requests, and basic system configurations.
- Support software updates, deployments, and routine maintenance activities.
- Collaborate with development, QA, and infrastructure teams to resolve technical issues.
- Help create and maintain technical documentation and user guides.
- Follow established support processes, service level agreements (SLAs), and security best practices.
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Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field.
- Recent graduates are encouraged to apply.
- Basic understanding of computer systems, operating systems, and networking concepts.
- Familiarity with Windows and/or Linux operating systems.
- Strong analytical and troubleshooting skills.
- Good verbal and written communication skills.
- Ability to work effectively both independently and as part of a team.
- Eagerness to learn new technologies and support processes.
Preferred Skills
- Basic knowledge of SQL and relational databases.
- Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
- Understanding of ticketing systems such as Jira, ServiceNow, or Zendesk.
- Basic knowledge of APIs and web technologies.
- Familiarity with version control systems such as Git.
- Understanding of ITIL principles or IT service management concepts is an advantage.
What We Offer
- Comprehensive training and mentorship from experienced support engineers.
- Hands-on experience with enterprise platforms and cloud technologies.
- Opportunities to work on real-world technical support and operational projects.
- Supportive and collaborative work environment.
- Professional development and certification opportunities.
- Performance-based career growth.
Equal Opportunity Employer
We are committed to fostering an inclusive and growth-oriented workplace and encourage applications from all qualified candidates.
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