Microsoft
Data Center Technician
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Microsoft Data Center Technician (DCT)
About the Role
As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments across Microsoft’s global infrastructure of over 200 data centres in 32 countries. You will carry out the following:
- Hardware deployment, troubleshooting, and diagnostics
- Hardware decommissioning for refreshes following Standard Operating Procedures (SOPs)
- Development of mentoring skills and guidance for peers
- Hands-on experience with security, data management, and data centre processes
This opportunity offers career growth within Microsoft’s Cloud Operations & Innovation (CO+I)—the group driving core infrastructure supporting global services such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.
CO+I prioritises employee development, offering:
- Career Rotation Programs
- Diversity & Inclusion training
- Professional certifications
- A culture of innovation, collaboration, and shared growth
The position is based in West Drayton, with a mission-aligned environment focused on sustainability, scalability, and user-centric support for over 1 billion customers and 20 million businesses worldwide.
Key values at Microsoft include respect, integrity, accountability, and an inclusive culture.
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Responsibilities
- Performs diagnostics, troubleshooting, and component replacement to resolve issues with minimal customer or business disruption
- Ensures post-execution quality checks, verifying compliance with safety protocols, cabling standards, and deployment tasks
- Decommissions hardware for refreshes and minor upgrades (e.g., RAM replacements) following best practices, with minimal guidance
- Follows incident reporting protocols, escalating issues to DCT Leads, technologists, and management where needed
- Supports and mentors junior technicians by guiding them through complex procedures
- Completes required role-aligned training, shadowing experienced technicians to gain hands-on experience
- Maintains a collaborative and problem-solving team culture through open communication, participation in meetings, and project awareness
- Demonstrates ownership of workload quality, accountability for operational reliability, and adherence to Microsoft data centre service standards
- Upholds the company’s values and culture
Qualifications
Required
- High school diploma/equivalent, or completion of qualifications assessed at equivalent level
- Basic knowledge of computer hardware and components
- Experience supporting IT equipment or related technology
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Preferred
- Able to perform complex IT tasks, including server preparation and diagnostics
- Certifications achievable: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)
Background Check Requirements
Must meet Microsoft and client/legal security screening standards—including:
- Microsoft Cloud Background Check (obligatory at hire, critical role, and thereafter every 2 years)
- Data Centre ATR-B & ATR-C compliance
Pay & Benefits
- ATR-B Base Compensation (UK): £34,400–£43,300 per year
- ATR-C Base Compensation (UK): £36,300–£50,100 per year
- Eligible for additional benefits and compensation
Note: Specific package details are available at Microsoft UK Corporate Pay.
This role remains open for applications up to 5 days minimum (followed by ongoing applications) until filled. Microsoft is committed to equal opportunity employment without regard to race, sex, disability, or protected status.
If you require accommodations for disability or religious practices during the application process, requests are managed through our standard adjustment guidelines.
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